Technical Analyst Associate – Healthcare (Earth City, MO)
Job Summary:
Cognizant’s TriZetto Provider Solutions is seeking a Technical Analyst Associate to deliver client-facing support for healthcare revenue cycle management systems. Based in Earth City, Missouri, this role is perfect for professionals with at least 2 years of experience in customer service or healthcare tech support. You’ll troubleshoot, resolve, and enhance operations while working cross-functionally with internal teams and external healthcare clients.
Key Responsibilities:
Provide technical support to internal/external healthcare clients, ensuring timely resolution of issues.
Achieve SLA goals with root cause analysis, clear communication, and issue resolution.
Manage production support requests, troubleshoot system/data issues, and escalate appropriately.
Maintain detailed documentation of customer-reported issues, resolutions, and follow-up actions.
Communicate effectively with clients and internal stakeholders about issue status and outcomes.
Operate independently in a fast-paced environment while supporting team objectives.
Required Skills & Qualifications:
Minimum 2 years of experience in technical support, customer service, or healthcare help desk roles.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Strong communication skills and a service-oriented mindset.
Knowledge of HIPAA X12 and ANSI EDI transactions.
Ability to self-manage workloads and multitask.
Bachelor’s degree in Business Management or Healthcare preferred (or equivalent experience).
Experience in healthcare RCM and Salesforce is a plus.
Strong organizational, problem-solving, and interpersonal skills.
Perks & Benefits:
Competitive annual incentive program (performance-based)
Medical, Dental, Vision, and Life Insurance
401(k) retirement plan with employer contributions
Paid holidays and generous Paid Time Off (PTO)
Short-term and long-term disability coverage
Paid Parental Leave
Employee Stock Purchase Plan
Company Description:
Cognizant is a global leader in healthcare technology and professional services, with over 300,000 associates worldwide. Through our healthcare-focused TriZetto division, we deliver cutting-edge revenue cycle management and payer-provider tech solutions that improve operational efficiency across the U.S. healthcare industry.
Work Mode: On-site – Earth City, Missouri, USA
Compensation:
Hourly compensation not disclosed. Eligible for Cognizant’s annual discretionary incentive plan.
Call to Action:
Ready to make a meaningful impact in healthcare technology? Join Cognizant’s TriZetto Provider Solutions team and contribute to better healthcare delivery. [Apply now to become a Technical Analyst Associate in Earth City, MO!]
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