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Technical Writer

TransUnion
0-2 years
Not Disclosed
Bengaluru, India
9 May 19, 2026
Job Description
Job Type: Full Time Hybrid Remote Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, mRS and EQ-5D-5L., Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Company: TransUnion
Location: Bengaluru (Hybrid – minimum 2 days/week in office)
Employment Type: Full-time
Job Requisition ID: 19040493
Internal Job Title: Sr Analyst, Applications Development
Application Deadline: May 21, 2026


Role Overview

The Technical Writer will be responsible for creating, maintaining, and improving high-quality technical documentation and user enablement content for product releases. The role requires close collaboration with cross-functional teams to ensure accurate, clear, and user-focused content across multiple documentation formats.


Key Responsibilities

1. Technical Documentation

  • Develop and maintain high-quality documentation, including:

    • User guides

    • Administration guides

    • API and developer documentation

    • Release notes

    • Troubleshooting guides and knowledge base articles

  • Own documentation deliverables for assigned features from planning through release

  • Ensure accuracy, clarity, and usability of all technical content

2. Cross-functional Collaboration

  • Work closely with Engineering, Product Management, Support, and UX teams

  • Gather technical inputs and translate them into user-friendly documentation

  • Participate in Agile development cycles and represent documentation in feature planning

3. Content Quality & Strategy

  • Review and improve existing documentation for consistency and reuse

  • Apply structured authoring and content reuse best practices

  • Drive documentation reviews and ensure alignment with style and quality standards

  • Contribute ideas for improving documentation processes and content operations

4. User Enablement & Learning Content

  • Create and maintain e-learning modules, tutorials, and guided learning content

  • Support product onboarding and customer education initiatives

  • Improve content discoverability and overall documentation experience

5. Mentorship & Process Improvement

  • Mentor junior writers when required

  • Support peer reviews and knowledge sharing

  • Contribute to documentation innovation and process efficiency improvements


Required Skills & Experience

  • Strong technical writing and documentation skills

  • Experience working in Agile environments

  • Ability to translate complex technical concepts into user-friendly content

  • Strong collaboration and stakeholder management skills


Preferred / Nice-to-Have

  • Exposure to cloud or PaaS technologies

  • Knowledge of instructional design principles

  • Experience with e-learning tools (e.g., Adobe Captivate, Articulate)

  • Exposure to AI-assisted documentation or content automation tools


Work Arrangement

  • Hybrid model: onsite in Bengaluru office at least 2 days per week, with remaining work performed virtually.