Job Description – Sanofi Business Operations (SBO) – Medical Services
About the Team
Sanofi Business Operations (SBO) – Medical Services is an internal global resource organization based in India. It centralizes processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, R&D, Data & Digital functions.
The Sanofi Global Hub serves as a strategic and functional partner, providing tactical support for Medical, HEVA, and Commercial organizations worldwide.
Key Responsibilities
People Management
Mentor and guide the team on day-to-day operations, P2P services, budget management, therapeutic area (TA) activities, and medical evidence generation.
Monitor work progress, resolve queries, and provide solutions for:
OPEX budget & SOW review
WBS & PO submission
PO/Invoice reconciliation
CDA/Confidentiality notice management
Vendor onboarding
Study ID card development, ABP entries, SharePoint maintenance, document uploads, and other ad hoc tasks.
Ensure effective resource and back-up planning for business continuity.
Identify opportunities for innovation and process improvements in project tracking, budget management, and compliance.
Act as a key contact and thought partner for ABP processes and SharePoint management.
Oversee work allocation across TA-specific and cross-functional tasks.
Share best practices and drive operational excellence in support program management.
Supervise project governance and monitor overall task execution by the team.
Performance
Collaborate with global stakeholders to define projections, timelines, and deliverables.
Ensure timely delivery of ongoing projects, including SRC reviews, Smartsheet tracking, and ID card management.
Maintain quality standards and review deliverables before submission to stakeholders.
Troubleshoot technical issues with P2P systems, budget tools, and SharePoint.
Monitor trackers, ensure audit readiness, and oversee document archival.
Support management of multiple parallel projects across therapeutic areas.
Process Excellence
Build deep expertise in P2P workflows, budget management, and program management processes.
Encourage adoption of best practices and leverage internal/external business knowledge.
Stay updated with operational excellence techniques and facilitate skill development for team members.
Provide support for scientific events (symposia, advisory boards, etc.) with project management expertise.
Drive governance meetings with stakeholders, vendors, and digital teams to track progress.
Identify and recommend automation solutions to streamline P2P, budget, TA tracking, and medical evidence processes.
Stakeholder Management
Partner with global stakeholders on project planning, resource allocation, and business continuity.
Assist with process improvements, risk mitigation, and new initiatives.
Foster collaboration by understanding stakeholder needs and proposing aligned solutions.
Maintain productive relationships with stakeholders and assist in issue resolution.
Establish and manage regular governance forums with stakeholders.
About You
Experience: 12+ years of relevant experience, with strong project management exposure in the pharmaceutical industry.
Soft Skills: Strong interpersonal, negotiation, and problem-solving skills. Ability to work effectively in ambiguous and high-pressure situations.
Technical Skills: Proficiency in MS Office (Teams, SharePoint) and project management tools such as Smartsheet, MS Project, JIRA.
Education: Postgraduate in Pharma/Life Sciences/Medical with a background in Finance Management.
Languages: Excellent command of English (spoken and written).
Why Join Sanofi?
At Sanofi, we believe “Better is out there”—better science, better outcomes, better lives.
By joining us, you will:
Push boundaries, challenge conventions, and contribute to transformative science.
Work in a diverse, inclusive, and collaborative global environment.
Grow personally and professionally through continuous learning and development.
Pursue Progress. Discover Extraordinary.
Diversity & Inclusion
Sanofi is committed to equal opportunity employment, providing fair treatment to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or protected veteran status.
👉 Watch our “ALL IN” video and learn more about our Diversity, Equity & Inclusion initiatives at sanofi.com.
✨ Join Sanofi and be part of a global team that turns science into life-changing solutions.
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England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
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Koropi | Athens |Greece :
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Auckland |New Zealand :
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Manila |Croatia :
Croatia |Zagreb :
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