Payment Support Specialist

Syneos Health

2+ years

Not Disclosed

Remote

10 Oct. 7, 2024

Job Description

Job Type: Remote Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

About Syneos Health

Syneos Health is the only fully integrated biopharmaceutical solutions organization designed to accelerate customer success. With a product development mindset, we connect our capabilities to provide valuable insights that speed therapies to patients and deliver practical value to help our customers achieve their objectives. Our Clinical Development model centers around the customer and the patient, driving us to continuously simplify and streamline our processes.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies because we are passionate about changing lives. Discover what our 29,000 employees across 110 countries already know: Work here matters everywhere.

As part of the Syneos Health team, you’ll help us deliver results for a rewarding reason – we improve patients’ lives around the world. For us, a patient is not just a number; they’re our family, friends, and neighbors.

Why Syneos Health

Our #SyneosHealthLife reflects our commitment to a Total Self culture, where everyone can authentically be themselves. This culture unites us globally, and we recognize that each person’s unique contributions make a difference.
We believe our success is directly linked to the dedication of our people. To support you, we offer a comprehensive benefits program that encompasses your total health—physical, mental, and financial.
We are continuously evolving to create the company we all want to work for, fostering diversity of thought, background, culture, and perspective to ensure everyone feels they belong.

Job Summary: Payment Support Specialist

The Project Specialist performs administrative and supportive activities assigned by the Manager, IMS, or designee to ensure the contracted services and expectations are met by the IMS team in accordance with executed contracts and customer expectations.

Job Responsibilities

Review Clinical Trial Agreements (CTAs) and amendments to ensure payments are approved per documented costs. Escalate discrepancies as needed.
Attend, prepare, and distribute meeting minutes and action items for both internal and external meetings (e.g., sponsor, functional, investigator meetings).
Follow up on action items to ensure closure.
Collaborate with clinical operations, project management, accounts payable, accounts receivable, and site contracts teams.
Maintain effective communication among team members and site staff, keeping IMS Leadership and Clinical Research Associates (CRAs) updated on site and study status.
Contact site staff as needed for critical information.
Archive all study documents according to appropriate guidelines and policies.
Support quality assurance activities, including preparation for audits and internal reviews, and follow through on actionable issues.
Work with sponsor systems and applications as required by the project.

Qualifications

A degree in Life Sciences, Medicine, Pharmacy, Nursing, or a related field, or an equivalent combination of education and experience.
Knowledge of Good Clinical Practice/ICH guidelines and other applicable regulatory requirements.
Strong organizational skills with the ability to manage time and work independently.
High proficiency in MS Office applications.
Excellent communication, presentation, and interpersonal skills, with the ability to inform, influence, and persuade.
Proficiency in English is essential.

Disclaimer

Tasks, duties, and responsibilities outlined in this job description are not exhaustive. The Company may assign other tasks, duties, and responsibilities at its discretion without prior notice. Equivalent experience, skills, and education will be considered, and the Company will determine what constitutes equivalence to the qualifications described. This description does not create an employment contract. The Company is committed to compliance with all applicable legislation, including the Americans with Disabilities Act, and will provide reasonable accommodations as needed.

Apply for this Job

Not ready to apply? Join our Talent Network to stay connected to future opportunities.

At Syneos Health, we are dedicated to building a diverse, inclusive, and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. We value transferable skills and invite you to join our Talent Network for additional career opportunities.

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