Job Title:
Sr. Lab Support Specialist
Location:
Holly Springs, North Carolina, United States
Job ID:
R-01329792
Job Type:
Full-Time
Category:
Clinical Research
Work Arrangement:
Fully Onsite
Work Schedule:
Standard (Monday – Friday)
Environment:
Laboratory and warehouse setting; standing for full shift; able to lift up to 40 lbs. without assistance.
About the Company
At Thermo Fisher Scientific, our Clinical Research Services team—powering the PPD® clinical research portfolio—is at the forefront of advancing new cures to market. We combine scientific expertise and operational excellence to develop treatments that address the world’s most challenging health issues.
About the Role
We are seeking an energetic and reliable Sr. Lab Support Specialist to join our Field Operations team. This role involves supporting daily laboratory operations, maintaining supply flow, and ensuring a seamless experience for both internal and external customers.
Key Responsibilities
Laboratory Operations
Receive and process incoming shipments; scan packing slips.
Collect and clean laboratory glassware using the glasswash machine.
Collect laboratory waste and operate the autoclave machine.
Customer Support
Manage customer communication primarily via email and occasionally by phone.
Collaborate with internal partners to resolve inquiries promptly and professionally.
Build trust through clear, responsive, and solution-oriented communication.
Process Improvement
Partner with supervisors and team members to identify and implement workflow enhancements.
Suggest and lead improvements that increase efficiency and organization.
Safety & Compliance
Maintain safety and cleanliness across all lab areas.
Follow site safety protocols and wear appropriate PPE at all times.
Inventory Management
Monitor laboratory supply levels and proactively identify shortages.
Coordinate restocking and report any gaps that may affect operations.
Additional Duties
Perform other tasks as assigned by the Supervisor to support laboratory needs.
Qualifications
Education:
High school diploma or equivalent.
Experience:
2–3 years of experience in a customer-facing, warehouse, retail stocking, or inventory-control environment preferred.
Technical Skills:
Proficiency with RF handheld scanners or mobile scanning applications.
Working knowledge of Microsoft Office tools.
Soft Skills:
Strong written and verbal English communication skills (especially via email).
Detail-oriented, self-motivated, and collaborative team player.
Proactive, accountable, and adaptable in a fast-paced environment.
Physical Requirements / Work Environment
Frequent lifting of 30–40 lbs; occasional lifting up to 50 lbs.
Use of material-handling equipment such as pallet jacks, pushcarts, or forklifts (up to 100 lbs push/pull).
Prolonged standing, walking, bending, reaching, and other manual tasks.
Work in varied temperature settings (cold rooms, outdoor spaces, etc.).
Exposure to potential allergens (e.g., penicillin, tetracycline).
Required PPE may include lab coats, gloves, safety glasses, facemasks, and steel-toe shoes.
Ability to work overtime when needed.
Benefits
Competitive salary and comprehensive benefits package.
Supportive, people-first culture with strong emphasis on work-life balance.
Opportunities for professional growth and process improvement initiatives.
Employment in an innovative, forward-thinking organization.
Our Mission
To enable our customers to make the world healthier, cleaner, and safer.
Apply Now
Submit your application at:
🔗 jobs.thermofisher.com
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