Job Title:
Sr. Lab Support Specialist
Location:
Holly Springs, North Carolina, United States
Job ID:
R-01329792
Job Type:
Full-Time
Category:
Clinical Research
Work Arrangement:
Fully Onsite
Work Schedule:
Standard (Monday – Friday)
About the Company
At Thermo Fisher Scientific, our Clinical Research team—powering the PPD® clinical research portfolio—is dedicated to accelerating the development of drugs that address the world’s most critical health challenges. We combine scientific expertise and operational excellence to bring innovative therapies to market.
Position Overview
As a Sr. Lab Support Specialist, you will be a key member of our Field Operations team, responsible for ensuring smooth laboratory operations, maintaining inventory, and supporting customers with efficiency and care.
Key Responsibilities
Logistics & Operations
Receive shipments and scan packing slips.
Collect glassware from labs and operate the glasswash machine.
Manage laboratory waste collection and operate the autoclave machine.
Customer Support
Handle customer inquiries primarily via email and follow up by phone as needed.
Collaborate with internal teams to resolve issues promptly and build customer trust.
Process Improvement
Work with supervisors and colleagues to identify and implement workflow enhancements.
Safety & Compliance
Maintain safety and cleanliness standards in all work areas.
Follow site safety protocols and wear required PPE at all times.
Inventory Management
Monitor lab stock levels, identify shortages, and proactively address supply gaps.
Other Duties
Perform additional tasks as assigned by the Supervisor.
Qualifications
Education:
High school diploma or equivalent.
Experience:
2–3 years of experience in customer service, warehouse, retail stocking, or inventory control preferred.
Technical Skills:
Proficient in using RF handheld scanners or mobile scanning apps.
Basic knowledge of Microsoft Office tools.
Soft Skills:
Strong written and verbal communication (especially via email).
Friendly, proactive, and detail-oriented with a team-first attitude.
Physical Requirements / Work Environment
Frequent lifting of 30–40 lbs; occasional lifting up to 50 lbs.
Use of material-handling equipment such as pushcarts, pallet jacks, or forklifts (up to 100 lbs push/pull).
Prolonged standing, walking, bending, reaching, and other manual activities.
Work in varied temperature environments (e.g., cold rooms, outdoor areas).
Required PPE: lab coats, gloves, facemasks, safety glasses, steel-toe shoes, etc.
Exposure to chemical-based allergens may occur (e.g., penicillin, tetracycline).
Ability to work overtime as required.
Benefits
Employment in an innovative and growth-focused organization.
Competitive pay with comprehensive benefits.
Supportive culture emphasizing teamwork and work-life balance.
Opportunities to suggest and lead impactful process improvements.
Mission
To enable our customers to make the world healthier, cleaner, and safer.
Application Link
Submit your application online:
👉 jobs.thermofisher.com
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