Senior Associate III – Clinical Application Services & Support
Location: Mumbai, Maharashtra, India
Employment Type: Full-Time
Experience Required: 2–3 Years
Job Requisition ID: R-2025-43837
Function: Clinical Applications | Medical Devices | Ophthalmology
About Alcon
Alcon is a global leader in eye care, dedicated to helping people see brilliantly. With a workforce of over 25,000 professionals worldwide, Alcon delivers innovative solutions across surgical and vision care, improving patient outcomes and advancing global eye health. Our culture promotes innovation, collaboration, and continuous learning, empowering employees to grow professionally while making a meaningful impact on patients and healthcare providers.
Position Overview
Alcon is seeking a Senior Associate III – Clinical Application Services & Support to join its Mumbai-based team. This role is responsible for delivering clinical training, field-based application support, and technical education to surgeons, operating room staff, and healthcare professionals for Alcon’s approved ophthalmic medical devices. The position plays a critical role in supporting customer adoption, clinical excellence, and compliance across cataract and refractive surgical technologies.
Key Responsibilities
Provide on-site and remote clinical application training and technical support to surgeons and operating room teams on the approved use of Alcon ophthalmic devices.
Deliver real-time surgical and operating room support to optimize procedural outcomes.
Conduct customer education programs, clinical consulting, and ongoing support for healthcare professionals and institutions.
Support installation, implementation, and upgrades of equipment and software at clinical sites in coordination with Field Service Engineers.
Maintain accurate documentation of site visits and clinical activities through CRM tools within defined timelines.
Identify, document, and report adverse events and device complaints in accordance with company SOPs and regulatory requirements.
Collaborate cross-functionally with Sales, Field Service, R&D, and Clinical Research teams to support product adoption and clinical performance.
Share clinical insights, product performance feedback, and data analysis with internal stakeholders, including R&D and clinical research groups.
Participate in medical congresses, conferences, wet labs, fellowships, and scientific meetings to support education and product awareness.
Ensure strict adherence to GxP regulations, SOPs, quality standards, and compliance guidelines across all assigned activities.
Education & Experience Requirements
Bachelor’s degree in Science, Biomedical Sciences, Life Sciences, or a related healthcare field.
2 to 3 years of experience in clinical applications, medical device support, healthcare training, or a related field.
Clinical exposure or experience in ophthalmology or surgical environments is strongly preferred.
Required Skills & Competencies
Strong clinical knowledge and understanding of medical device applications.
Excellent communication and presentation skills with healthcare professionals.
Ability to deliver structured training and clinical education programs.
Strong documentation, analytical, and problem-solving capabilities.
Proficiency in English, both written and verbal.
Ability to work independently in the field while collaborating with cross-functional teams.
High level of professionalism, customer focus, and compliance orientation.
Why Join Alcon
At Alcon, you will work at the intersection of clinical science, medical technology, and patient care. The organization offers a dynamic environment with opportunities for professional growth, global exposure, and continuous skill development while contributing to life-changing innovations in eye care.
Equal Opportunity Statement
Alcon is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, age, disability, marital status, or any other legally protected characteristic.
Important Notice on Employment Fraud
Alcon does not request any form of payment during the recruitment process. Candidates are advised to apply only through official career channels and avoid responding to suspicious communications.
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