Senior Technical Writer – Medical Devices
Location: Alameda, California, USA | Category: Medical & Clinical Affairs | Employment Type: Full-Time
Experience: 3+ years in technical writing or medical device documentation
Company Overview:
Abbott is a global healthcare leader dedicated to improving lives at every stage. With a diverse portfolio spanning diagnostics, medical devices, nutritionals, and branded generics, Abbott serves over 160 countries worldwide. Our medical devices division empowers patients with innovative solutions for chronic diseases, including diabetes, cardiovascular conditions, and movement disorders.
Role Overview:
Abbott Diabetes Care is seeking a Senior Technical Writer to lead the creation of structured, user-friendly troubleshooting surveys and technical documentation for medical devices. This individual contributor role requires translating complex technical concepts into clear, compliant, and actionable workflows, ensuring superior customer support and regulatory alignment.
Key Responsibilities:
Develop, maintain, and optimize troubleshooting surveys for medical devices.
Design workflow diagrams using Visio or similar tools for process mapping.
Collaborate cross-functionally with R&D, Quality, Customer Support, and Product Management teams.
Lead review sessions to validate survey content and ensure accuracy.
Address documentation issues related to complaints, CAPAs, and system integrations.
Partner with IT to implement surveys in complaint management systems.
Identify opportunities for process improvement and documentation automation.
Ensure compliance with FDA, ISO, and company quality standards.
Maintain version control and documentation integrity.
Mentor and guide junior writers in technical documentation best practices.
Required Qualifications:
Bachelor’s degree in Technical Communication, Engineering, Life Sciences, or related field.
Minimum 3 years of experience in technical writing, survey design, or medical device documentation.
Strong ability to simplify complex technical concepts for diverse audiences.
Excellent written and verbal communication skills.
Proficiency in Visio or similar diagramming tools for workflow visualization.
Proficient in Microsoft Office Suite.
Knowledge of FDA regulations, ISO standards, CAPA, and complaint handling processes.
Experience mentoring or providing guidance to junior team members is preferred.
Why Join Abbott:
Engage in work that directly improves patient outcomes and product usability.
Access comprehensive health, retirement, and educational benefits.
Work in a diverse, inclusive environment recognized globally for excellence.
Opportunities to collaborate with world-class professionals across medical, engineering, and quality functions.
Compensation:
Base pay: $90,000 – $180,000 per year (location-specific adjustments may apply).
Apply Now: Take the next step in your technical writing career with Abbott, transforming complex medical device workflows into clear, actionable, and compliant solutions.
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