Senior Survey Workflow Designer
Location: Alameda, California, United States
Category: Medical and Clinical Affairs
Platform: ThePharmaDaily.com Global Job Portal
Role Overview
The Senior Survey Workflow Designer will lead the development of structured, intuitive and compliant survey workflows used to support medical device troubleshooting, complaint handling and customer experience optimization. This position is an on-site, Monday–Friday role based at Abbott Diabetes Care in Alameda, California. The ideal candidate brings strong technical writing expertise, proficiency in process mapping and the ability to translate complex medical device information into user-friendly, regulatory-compliant survey logic.
This role directly supports quality operations, product performance and operational efficiency by developing high-impact documentation that enhances accuracy, usability and regulatory alignment.
About Abbott
Abbott is a global leader in healthcare technologies and diagnostics, serving patients in more than 160 countries. With a portfolio spanning diagnostics, medical devices, nutrition and branded generic medicines, Abbott is recognized for innovation, global career growth opportunities and a commitment to diversity and inclusion.
Key Responsibilities
Survey and Workflow Development
Develop and maintain troubleshooting surveys for medical device complaint handling and customer support.
Create and present workflow diagrams using tools such as Visio.
Ensure surveys support regulatory, quality and operational requirements.
Cross-Functional Collaboration
Work closely with R&D, Quality, Customer Service, Engineering and Product Management teams.
Lead content review sessions to validate accuracy, clarity and usability.
Address documentation issues related to complaints, CAPA activities and system integrations.
Process and Quality Optimization
Partner with IT teams to implement surveys within complaint management systems.
Improve and streamline documentation processes while promoting opportunities for automation.
Ensure alignment with FDA, ISO, CAPA and complaint-handling standards.
Maintain strict version control and documentation integrity.
Leadership and Reporting
Provide guidance and mentorship to junior writers.
Present project updates, workflow changes and quality improvements to stakeholders.
Required Qualifications
Education
Bachelor’s degree in Technical Communication, Engineering, Life Sciences or a related discipline.
Experience
Minimum 3 years of experience in technical writing or survey workflow design within medical devices or other regulated industries.
Strong ability to simplify complex technical concepts into clear documentation.
Experience working with cross-functional teams in fast-paced environments.
Demonstrated leadership and mentoring experience.
Technical Skills
Proficiency in Visio or equivalent tools for process mapping and logic diagrams.
Strong command of Microsoft Office tools.
Experience with FDA, ISO, complaint handling processes and CAPA workflows.
Excellent written communication, analytical and project management capabilities.
Compensation
Base salary range: $86,700 – $173,300.
Actual compensation may vary by location and experience.
Why Join Abbott
Abbott offers extensive career development, competitive health benefits, tuition support, retirement plans and recognized workplace programs supporting personal and professional growth. Employees benefit from:
International development opportunities
Health Investment Plan (HIP) PPO coverage eligibility
Education assistance programs including tuition reimbursement and FreeU
A global reputation as a leading employer for diversity and innovation
Apply Now
Learn more about Abbott’s benefits at www.abbottbenefits.com.
Abbott is an Equal Opportunity Employer committed to diversity and inclusion across all levels.
This job post has been professionally rewritten with SEO, GEO targeting and GPT optimization to maximize visibility and search performance on ThePharmaDaily.com, the global hiring platform for pharmaceutical, medical device and life sciences professionals.
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