Position: Senior Medical Information Manager
Location: Remote (Employees can work from home)
Employment Type: Full-time
Department: PV Medical Information
About PrimeVigilance (Part of Ergomed Group)
PrimeVigilance, established in 2008, is a specialized mid-size pharmacovigilance service provider and part of the Ergomed Group. We have achieved consistent global organic growth with a team spanning Europe, North America, and Asia, delivering services across:
Medical Information
Pharmacovigilance
Regulatory Affairs
Quality Assurance
We support pharmaceutical and biotechnology companies of all sizes, building strong, long-term relationships and becoming one of the global leaders in our field. Our expertise covers all therapeutic areas, including medical devices.
At PrimeVigilance, we:
Invest in our employees through comprehensive training and development programs
Value employee well-being and mental health
Promote a healthy work-life balance, ensuring satisfaction and high-quality client service
Join us and be part of a mission to make a positive impact on patients’ lives.
Position Overview
The Senior Medical Information Manager will play a key leadership role in overseeing Medical Information (MI) Teams and ensuring the successful delivery of global MI services. The position focuses on program management, client communication, and quality assurance across all MI operations.
Key Responsibilities
Team Leadership & Management
Provide line management to Medical Information Teams, ensuring top-quality Medical Communication services.
Lead, mentor, and educate enquiry handlers to maintain excellence and compliance in all MI activities.
Supervise and develop team members to support continuous improvement and professional growth.
Service Delivery & Compliance
Ensure high-quality MI service delivery, maintaining adherence to KPIs, regulatory requirements, and company policies.
Oversee all aspects of outsourced MI service delivery, including:
Program setup and expansion
Program compliance
Quality assurance
Support Pharmacovigilance (PV) regulatory obligations, including root cause analysis and implementation of Corrective and Preventive Actions (CAPA).
Participate in client audits and inspections to ensure compliance and transparency.
Client Relationship Management
Develop and maintain strong client relationships to ensure smooth service delivery.
Identify and implement process improvements for efficiency and quality enhancement.
Collaborate with business development teams to support service expansion and new opportunities.
Qualifications
Education
Life Science degree or equivalent required.
Healthcare degree preferred.
Experience
Proven program management experience in Pharmacovigilance or Medical Information environments.
Prior supervisory experience within a Call Center or Medical Information setting.
Demonstrated ability to train, mentor, and manage teams effectively.
Skills
Strong critical thinking and creative problem-solving abilities.
Excellent communication and relationship-building skills.
High attention to detail with the ability to manage multiple priorities efficiently.
Why Join PrimeVigilance?
We foster a culture built on diversity, equity, inclusion, and human-centric values. Our people are our greatest strength — driving innovation, collaboration, and excellence in everything we do.
We Offer:
Continuous training and career development opportunities
Strong focus on personal and professional growth
Friendly, supportive, and global work environment
Opportunity to collaborate with international colleagues (English is the company language)
Our Core Values
Quality
Integrity & Trust
Drive & Passion
Agility & Responsiveness
Belonging
Collaborative Partnerships
Join Us
Be part of an organization dedicated to improving lives through excellence in medical information management.
We look forward to welcoming your application and having you join us on this exciting journey to make a positive impact in patient care.
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