Senior Manager – Publications Delivery | Alexion, AstraZeneca Rare Disease Unit
Location: Bengaluru, India (Hybrid – 3 days in office)
Work Shift: 2 PM – 11 PM IST
Job Reference: R-240535
Career Level: E
Experience Required: 10–15 years in medical publications, including 5+ years in people and operations management
About Alexion (AstraZeneca Rare Disease Unit)
At Alexion, part of AstraZeneca’s Rare Disease Unit, every role is centered around improving patient outcomes. Our culture values collaboration, innovation, and professional development, empowering employees to make a tangible impact on patient care and scientific advancement.
The Bengaluru team operates within a Global Capability Centre (GCC) model, supporting publication, medical affairs, and scientific communications across multiple time zones, ensuring high-quality delivery for global rare disease programs.
Role Overview
The Senior Manager – Publications Delivery will establish and lead the Alexion Publications Delivery team, managing publication writers, editors, graphic designers, and InVision specialists. This role combines people leadership, operational management, and scientific oversight, ensuring end-to-end delivery excellence for medical publications.
The ideal candidate is an experienced publications professional with a proven record in GCCs or service agencies, capable of building teams, implementing SOPs, driving metrics, and maintaining compliance with global publication standards.
Key Responsibilities
Team Leadership & People Management
Build, scale, and lead a high-performing publications delivery team; define roles, career pathways, and performance expectations.
Mentor and coach writers, editors, and designers, fostering professional growth.
Conduct regular performance reviews, manage underperformance, and recognize top talent.
Forecast resource demand, plan capacity, and manage recruitment, onboarding, and succession planning.
Operations Management & Delivery Excellence
Oversee end-to-end publication delivery: planning, drafting, review cycles, approvals, and finalization.
Design and maintain SOPs, RACI matrices, workflows, and operating models across therapeutic areas and publication types.
Drive process optimization using Lean, Kaizen, and continuous improvement methodologies.
Define and track KPIs, SLAs, and OKRs: on-time delivery, first-time-right quality, cycle times, rework rates, and stakeholder satisfaction.
Implement robust quality assurance processes aligned with GPP, ICMJE, CONSORT/PRISMA, and internal policies.
Proactively identify risks, maintain RAID logs, and implement timely mitigation strategies.
Stakeholder Engagement & Governance
Build strong relationships with Alexion publication teams, internal stakeholders, and external agencies.
Manage publication intake, triage, resourcing, and prioritization for global portfolios.
Lead governance meetings, present dashboards, and provide performance updates to leadership.
Vendor & Resource Management
Allocate work across internal teams and approved vendors; optimize flexible capacity models.
Define vendor scopes, KPIs, and quality gates to ensure compliance, cost-effectiveness, and delivery excellence.
Track budgets, productivity, and ROI, supporting invoicing, POs, and resource utilization.
Publication Domain Expertise
Provide mentorship and guidance to Expert and Senior Publication Writers.
Advise on publication strategy, resolve conflicts with author comments, and manage changing stakeholder requirements.
Ensure compliance with GPP, ICMJE, CONSORT/PRISMA, Equator Network guidelines, and internal policies.
Tools, Technology & Innovation
Champion publication management platforms, content repositories, reference managers, and workflow trackers.
Create templates, SOPs, playbooks, and training materials for consistency and scalability.
Drive adoption of AI and digital tools to enhance efficiency, quality, and consistency.
Develop dashboards and reports to provide actionable insights for leadership and stakeholders.
Qualifications & Experience
Advanced degree in Life Sciences, Pharmacy, Medicine, or related field; PhD, MD, PharmD, or MSc preferred.
10–15 years in medical publications/medical writing, including 5+ years in people and operations management.
Proven experience building teams, implementing SOPs, KPIs, and governance models in GCCs or service agencies.
Strong knowledge of GPP, ICMJE, CONSORT/PRISMA, ethical authorship, and journal/congress processes. ISMPP CMPP certification is a plus.
Experience managing large-scale publication delivery, quality assurance, and continuous improvement programs.
Strong communication, stakeholder management, and influence skills in global and multicultural environments.
Core Competencies
Leadership: Team building, mentoring, and empowerment.
Operational Excellence: Process design, metrics, SOPs, and compliance.
Scientific Rigor: Accurate data interpretation and publication oversight.
Quality Mindset: First-time-right delivery, audit readiness, and continuous improvement.
Strategic Thinking: Aligning publication delivery with portfolio goals.
Communication: Clear, concise, and influential with internal and external stakeholders.
Problem Solving: Data-driven, pragmatic, and resilient under pressure.
Why Join Alexion?
Work in a global rare disease environment impacting underserved patient populations.
Hybrid working model promoting collaboration and flexibility.
Access to career growth, skill development, and tailored learning programs.
Be part of an inclusive, diverse, and innovative culture where your contributions are valued.
Competitive salary and benefits with recognition programs and advancement opportunities.
Alexion is an Equal Employment Opportunity and Affirmative Action employer. We value diversity, inclusion, and a culture of belonging. Reasonable accommodations are provided for candidates and employees.
Application: Submit your CV and cover letter to be considered.
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