RWS Commercial Business Operations Head (Operational Effectiveness)
Level: Director / Senior Director
Reading, United Kingdom (Hybrid)
Job ID: R1495441
(Also available in additional locations in Europe or the USA)
Full-Time | Hybrid
Lead the Real World Solutions (RWS) Commercial Business Office, which includes Commercial & Sales Operations and the RWS Pricing Team. This senior leadership role is responsible for driving operational effectiveness through strategic insight, analytics, pricing, and business process optimization to improve win rates and EBITDA performance.
Drive initiatives to maximize RWS win rates and margins
Oversee strategic pricing tools, models, and rate cards
Lead key global improvements (e.g., Contracting, Proposal and Triage Processes)
Deliver executive-level reporting and commercial performance analysis
Support financial planning, Net New Business (NNB) forecasting, backlog alignment, and budgeting
Provide insights into price elasticity, market dynamics, and revenue drivers
Lead strategy and execution of pricing tools: UPT, CIP, POP, Enterprise CPQ
Ensure tool implementation, maintenance, and pricing model accuracy
Support large deal pricing strategies and win-room contributions
Drive business process optimization (BPO) using Lean and other methodologies
Oversee strategic projects focused on improving efficiency, quality, and KPIs
Partner with Legal, Finance, and Global Business Operations to streamline contracting processes
Work with:
Sales and Finance teams for backlog and revenue alignment
Legal, GBO, and pricing teams for contract and financial optimization
Senior leaders for RWS operating reviews and strategy implementation
Lead and mentor managers and team members
Handle HR responsibilities: appraisals, development, engagement, and staffing
Build collaborative relationships across RWS teams and with clients
Present RWS business operations strategy to Executive Leadership
Represent the Commercial Business Office both internally and externally
Lead high-impact presentations, ORs, and business reviews
Bachelor’s degree in Business, Life Sciences, or related field (required)
5–10 years of relevant experience in a commercial/analytical leadership role
Minimum of 7 years total relevant industry experience (e.g. CRO, pharma)
Minimum of 5 years in commercial operations, clinical ops, data management, or related functions
Proven experience in project/program management and operational leadership
Deep understanding of:
Sales operations and commercial analytics
Strategic pricing models and tools
Operational process improvement methods (Lean, Six Sigma)
Strong leadership, communication, and stakeholder management
High proficiency in analytical thinking, business strategy, and process design
Ability to lead cross-functional, multinational teams in a matrixed organization
IQVIA™ is a global leader in clinical research and healthcare analytics. We empower the life sciences industry through data, technology, and human expertise to accelerate innovation, improve outcomes, and reimagine healthcare.
👉 Learn more at jobs.iqvia.com
Language: CV must be submitted in English
Work Authorization: Must have the right to work in the country you're applying too.
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