Req ID: 105214
Location: Pune, Maharashtra
Company: Wipro Limited
Posting Date: 24 October 2025
Experience Required: 3–5 Years
Mandatory Skills: Pharmacovigilance & Drug Safety (Pharmaceutical Domain)
Wipro Limited is a global technology services and consulting company that specializes in digital transformation solutions. With more than 230,000 employees across 65 countries, Wipro enables clients to build scalable, future-ready organizations through consulting, engineering, design, and operational excellence.
More information: www.wipro.com
To provide technical support, troubleshoot client issues, ensure accurate transaction processing, and resolve escalations efficiently to meet Service Level Agreements (SLAs) and maintain high-quality service standards.
Handle and respond to customer support requests received via phone and email in a professional and courteous manner.
Document and capture detailed client information including nature of issue and resolution steps.
Resolve queries in line with contractual SLAs and standard operating procedures.
Track, record, and maintain logs of all support interactions and resolutions.
Identify recurring issues using call log analysis and contribute to preventive strategies.
Escalate unresolved or critical cases to the team leader promptly.
Perform diagnostic questioning to understand customer problems and guide users with step-by-step solutions.
Assist clients in navigating product features, menus, and workflows.
Provide alternative solutions to retain and enhance customer satisfaction where possible.
Ensure clear, professional communication in both verbal and written form.
Conduct follow-up interactions to confirm issue resolution and collect feedback.
Participate in ongoing product and domain training to stay updated with new features and updates.
Collaborate with team leaders to identify learning needs and process improvements.
Maintain internal knowledge base and update self-help documents for clients.
Engage in self-development and maintain professional learning networks.
| Area | Key Measures |
|---|---|
| Process Efficiency | Cases handled per day, SLA adherence, quality scores, customer satisfaction |
| Self-Management | Productivity, attendance, training hours completed, technical certifications |
| Skill | Description |
|---|---|
| Pharmacovigilance Knowledge | Understanding of drug safety processes in pharma |
| Customer Support Skills | Ability to handle queries professionally and patiently |
| Problem Solving | Strong analytical and troubleshooting ability |
| Communication Skills | Clear verbal and written communication |
| Documentation Accuracy | Precise recording of case details and resolutions |
Gujarat :
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Frank Scottile Blvd |Missouri :
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China | Quarry Bay |Liaoning :
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Arkansas | Remote Australia |New South Wales :
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Queensland |Melbourne :
South Yarra |United Kingdom :
England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
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Sheffield |Oxfordshire :
Witney |Ontario :
Renfrew | Mississauga | North York | Australia | Richmond Hill | Uxbridge |Canada :
Canada |Quebec :
Montreal |Brussels :
Brussels |Antwerp :
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Brazil | Sao paulo |Attica :
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Auckland |New Zealand :
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Madrid |Cebu Province :
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Manila |Croatia :
Croatia |Zagreb :
Zagreb |Estonia :
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