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    Patient Support Program Lead

    Novartis
    5+ years
    Not Disclosed
    Seoul
    10 Dec. 10, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Novartis Patient Support Program Manager – Seoul, South Korea
    Innovative Medicines, Marketing

    About Novartis
    At Novartis, we are dedicated to improving and extending the lives of patients worldwide. Our innovative approach to medicine is driven by collaboration, cutting-edge science, and a commitment to better health. We strive to create an inclusive, empowering work environment for our employees where diversity and creativity flourish.

    Role Overview
    As the Patient Support Program (PSP) Manager, you will oversee the design, implementation, and compliance of Patient Support Programs (PSPs) in line with Novartis global and local procedures. This role requires you to ensure seamless patient journey management and improve patient experience through effective coordination and stakeholder management.

    Key Responsibilities

    • Design and execute PSP operations, ensuring proper resource and time allocation to meet all requirements.
    • Coordinate with key stakeholders such as POP Champion, Medical, Procurement, Legal, Patient Safety, Compliance, and Innovation.
    • Work closely with the POP Champion and Pharmacovigilance Responsible (PVR) to monitor PSP performance and compliance, addressing issues like late AE reporting and non-compliance.
    • Manage the handover of activities during organizational changes or planned leaves and ensure smooth transitions.
    • Obtain necessary approvals (compliance and POPsys) for PSP activities in a timely manner.
    • Oversee the management of External Service Providers (ESPs) and Healthcare Professionals (HCPs), ensuring all compliance and contract requirements are met.
    • Conduct Supplier Quality Assessments (SQA) and ensure all vendors are properly trained in Pharmacovigilance and data privacy.
    • Regularly reconcile enrollment forms and evidence to ensure correct patient support allocation.
    • Ensure quality checks on reports from vendors and track all required program activities (FPFC/LPLC dates, AER, SDV, etc.).
    • Develop and maintain PSP program materials in compliance with company guidelines.
    • Manage the program budget and ensure adherence to local laws and regulations.
    • Support audits and inspections, and address any internal/external issues promptly.
    • Execute financial and legal tasks, including contract development, review, and payments.
    • Share program status and resolve any issues with internal stakeholders in a timely manner.

    Essential Requirements

    • Experience in customer service and cross-functional collaboration.
    • Strong adaptability to new technologies and passion for challenges.
    • A solid understanding of the patient and hospital environment.
    • Ability to manage resources effectively and oversee multiple tasks simultaneously.

    Why Novartis?
    At Novartis, we are committed to improving the lives of patients and advancing medical science. Working with us means joining a community of passionate individuals dedicated to breakthrough solutions that change lives.

    Location
    Seoul, South Korea

    Commitment to Diversity & Inclusion
    Novartis is an Equal Opportunity Employer, fostering a diverse and inclusive workplace where all employees can thrive. We believe diversity drives innovation and empowers us to deliver better results for the patients and communities we serve.

    Join Our Novartis Network
    Not the right role for you? Stay connected with Novartis and discover future opportunities by signing up for our talent network.

    Benefits and Rewards
    Explore how we support our employees with a range of benefits and rewards that help you thrive professionally and personally. Learn more in our Benefits Handbook.

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