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Micc Executive (Pharmacovigilance)

Blue Lions Business Link Pvt Ltd
0-3 years
3-4L
10 Feb. 21, 2024
Job Description
Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm Skills: Communication Skills, Interpersonal Skill, Technical Skill

Contacts: 9558261987

mail:- hr@bluelionsindia.com

Experience 0-3 Years

Qualification: M. Pharm /B. Pharm/ B.sc/ M.sc

Location Gota Ahmedabad

Salary - Up to 4 Lacs
 

 

JD

Receive and process assigned voicemails

Update the Voicemail Tracker

Receive information or inquiry through phone call/email/fax/mail and create a record in Track Wise and IRMS

Attach product replacement authorization form in Track Wise, if inquiry involves replacement request

Follow Track Wise Convention guide while handling and managing product complaiReceive information or inquiry through phone call/email/fax/mail and process them in IRMS

Generate reports related to inquiries received through phone call/email/fax/mail

Enter all the relevant information received through phone calls/email/fax/mail into IRMS

Enter all the information pertaining to non-significant phone calls , emails, faxes for internal tracking and reconciliation

Responsible for receiving phone calls related to adverse events and for book-in of cases received by all source types (phone call/email/fax/mail) into ARIS-g

Responsible for following good documentation practices while completing AEM form

Responsible for triaging of case

Responsible for attaching AEM form or other source documentation to case.Use IRMS to create contacts for callers with inquiries related to AE/PC/MI.

Thorough understanding of use of FAQs and product labeling to answer medical information inquiries

Thorough understanding of regulatory requirements for safety reporting.



Skills Required:-

Adobe Experience Manager (AEM)
Call Center Administration
Call Processing
Healthcare
Medical Information Systems
Pharmacovigilance
Support Services
TrackWise