Contacts: 9558261987
mail:- hr@bluelionsindia.com
Experience 0-3 Years
Qualification: M. Pharm /B. Pharm/ B.sc/ M.sc
Location Gota Ahmedabad
Salary - Up to 4 Lacs
JD
Receive and process assigned voicemails
Update the Voicemail Tracker
Receive information or inquiry through phone call/email/fax/mail and create a record in Track Wise and IRMS
Attach product replacement authorization form in Track Wise, if inquiry involves replacement request
Follow Track Wise Convention guide while handling and managing product complaiReceive information or inquiry through phone call/email/fax/mail and process them in IRMS
Generate reports related to inquiries received through phone call/email/fax/mail
Enter all the relevant information received through phone calls/email/fax/mail into IRMS
Enter all the information pertaining to non-significant phone calls , emails, faxes for internal tracking and reconciliation
Responsible for receiving phone calls related to adverse events and for book-in of cases received by all source types (phone call/email/fax/mail) into ARIS-g
Responsible for following good documentation practices while completing AEM form
Responsible for triaging of case
Responsible for attaching AEM form or other source documentation to case.Use IRMS to create contacts for callers with inquiries related to AE/PC/MI.
Thorough understanding of use of FAQs and product labeling to answer medical information inquiries
Thorough understanding of regulatory requirements for safety reporting.
Skills Required:-
Adobe Experience Manager (AEM)
Call Center Administration
Call Processing
Healthcare
Medical Information Systems
Pharmacovigilance
Support Services
TrackWise
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