ob Title:
Medical Information and Adverse Event Intake Specialist (Latvian, English + Additional Language)
Employer:
IQVIA
Location:
Riga, Latvia
Start Date:
8 October 2025
Closing Date:
7 November 2025
Job Type:
Full-Time
Company Overview:
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. The company connects data, technology, and expertise to accelerate the development and commercialization of innovative medical treatments that improve patient outcomes worldwide.
🌐 Learn more: https://jobs.iqvia.com
Job Summary:
Use your scientific and multilingual expertise to join the world’s leading pharmaceutical safety services organization. As part of a growing Medical Information Call Center team, you’ll apply your decision-making skills to review, assess, and process safety and product quality data — helping to maintain the safety profiles of marketed products globally.
Key Responsibilities:
Provide phone support to healthcare professionals and consumers regarding:
Adverse events
Product quality complaints
Medical inquiries
Product support requests
(Note: No commercial sales support involved.)
Receive, review, and process Lifecycle Safety operational data:
Data entry, coding medical terminology, writing narratives
Generating case queries and ensuring quality control
Driving case closure and managing translations
Document incoming calls/emails from investigative sites or other safety data sources.
Foster teamwork: Build a positive, collaborative environment, mentor junior team members, and share best practices.
Communication: Maintain effective coordination with Project Managers and other team members.
Continuous improvement: Participate in training and working groups related to new Lifecycle Safety initiatives.
Required Knowledge, Skills, and Abilities:
Bachelor’s degree in Life Sciences or related field.
Excellent written and spoken fluency in Latvian, English, and one additional language (French, German, or Italian; minimum C1 level).
Strong attention to detail and accuracy in data processing.
Excellent organizational and time-management abilities.
Proven team collaboration and multitasking skills.
Ability to manage competing priorities effectively.
Willingness to learn new skills across Lifecycle Safety service lines.
Additional Information:
❌ Not available for UK visa sponsorship.
🌍 Country: Latvia
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