Medical Contact Center Associate II (French Speaker)
📍 Available in 3 Locations
Category: Clinical
Job ID: 254713
Job Summary
The Medical Contact Center Associate II (French Speaker) is responsible for managing medical information inquiries, product quality complaints, and adverse event reporting in both French and English. This role combines pharmacovigilance, medical communication, and data management in a fast-paced, compliant environment.
The ideal candidate will be fluent in French, experienced in call center operations or drug safety, and possess strong analytical and communication skills.
Key Responsibilities
Medical Information Handling
Respond to medical information queries, product quality complaints, and general inquiries received via telephone, email, or fax (primarily in French).
Accurately record and process all received information following internal procedures and regulatory requirements.
Adverse Event Reporting
Receive, document, and report Adverse Drug Reactions (ADRs) within required timelines as per regulations and company SOPs/WIs.
Ensure accuracy and compliance in safety data entry and narrative preparation.
Data Management & Quality Control
Execute drug safety data management processes, including:
Call intake and dialogue documentation
Peer review and case follow-up
Perform tracking and reconciliation of information from multiple data sources.
Support ongoing quality control (QC) and process improvement initiatives.
Training & Process Support
Develop and update training materials based on procedural, system, and regulatory changes.
Conduct and evaluate training sessions for new and existing staff.
Take responsibility for the accuracy and quality of processed data.
Other Duties
Perform additional tasks as assigned by management to support department goals and operational efficiency.
Qualifications
Education (Minimum Required)
Bachelor’s or Master’s degree in Pharmacy, Life Science, or Medical Science
BS/BA: 2–3 years of safety experience
MA/MS/PharmD: 1–2 years of safety experience
Associate degree: 4–5 years relevant experience (or 2+ years safety experience)
Non-degree: 5–6 years relevant experience (or 2+ years safety experience)
Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
Experience
Minimum Required
2–3 years of pharmacovigilance/safety experience, including:
Adverse event (AE/SAE) case processing
Narrative writing
Query management
Experience with safety databases and regulatory submissions
Relevant Experience Includes
Work in pharmaceutical, biotechnology, or CRO industries within:
Medical Affairs
Clinical Data Management/Monitoring
Regulatory Affairs
Quality Assurance
Preferred
Call center operations experience
24x7 rotational shift flexibility
Fluent French (C-level proficiency, verbal and written)
Degree in Biological Sciences, Pharmacy, Nursing, Life Sciences, or Chemistry
Skills & Competencies
Excellent French and English communication skills (written & verbal)
Strong analytical ability to interpret medical information accurately
Understanding of regulatory requirements, Good Pharmacovigilance Practices (GVP), and ICH-GCP guidelines
Technical proficiency in Microsoft Office applications
Exceptional attention to detail and accuracy
Team-oriented, proactive, and capable of working independently with moderate supervision
Work Environment
💻 Remote / Home-based position
Requires flexibility for 24x7 rotational shifts
Additional Information
Learn more about EEO & Accommodation requests here (link placeholder)
Employer: Fortrea — advancing global clinical research and patient safety through excellence in pharmacovigilance and compliance.
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