Job Description: Investigator Management Solutions (IMS) Specialist I
Location: [Not Specified]
Company: Syneos Health®
About Syneos Health
Syneos Health® is a leading, fully integrated biopharmaceutical solutions organization dedicated to accelerating customer success. With a Clinical Development model that keeps both the customer and the patient at the center of everything we do, we strive to simplify processes and deliver innovative solutions.
Global Presence: 29,000 employees across 110 countries
Impact: Supported 94% of FDA-approved drugs in the last 5 years, 95% of EMA-authorized products, and over 200 studies across 73,000 sites with 675,000+ trial patients.
Culture: Work Here Matters Everywhere – a culture that values authenticity, diversity, career development, and employee well-being.
Position Summary
The IMS Specialist I administers payments to Investigators and Institutions participating in clinical trials, ensuring compliance with sponsor and organizational requirements. This role involves collaborating with internal teams to confirm funding availability, processing investigator payments, and maintaining accurate records for reporting and audits.
Key Responsibilities
Payment Processing
Manage investigator payments using CTMS tools (IMPACT, Medidata, Clinpay, etc.).
Review data with project managers for accuracy and completeness.
Create and process approved grant payment requests, forwarding to A/P as needed.
Distribute investigator payments to respective sites.
Collaboration & Coordination
Facilitate site payments in coordination with Clinical Operations, Project Management, Accounts Payable/Receivable, and Site Contracts teams.
Work with regional colleagues to maintain a global view of project funding and payment status.
Ensure advance funding from sponsors is received in time for global project payments.
Financial Tracking & Compliance
Create, maintain, and reconcile MS Excel project grant trackers.
Review Clinical Trial Agreements (CTAs) and amendments to ensure compliance with payment terms.
Support sponsor invoicing by compiling and creating required financial information.
Identify and follow up on invoice discrepancies, overdue payments, and refund requests.
Apply correct account and project coding to third-party invoices.
Reporting & Audits
Prepare project reports for sponsors, operations, accounting, and management.
Support Sunshine Act reporting, statutory compliance, monthly close processes, and ad hoc analysis.
Assist the Investigator Payments Manager with audits of site payments and sponsor deposits.
Other Responsibilities
Provide project teams guidance on grants payment processes and system navigation.
Work with sponsor systems and applications as required.
Minimal travel (up to 25%).
Why Join Syneos Health
Career Development: Opportunities for growth, progression, and technical/therapeutic training.
Supportive Culture: Engaged leadership, peer recognition, and a comprehensive rewards program.
Inclusive Environment: A Total Self culture that embraces diversity of thought, background, and perspective.
Additional Information
Duties may evolve at the company’s discretion.
Equivalent skills, experience, or education will be considered.
The company complies with all relevant equal opportunity and disability accommodation regulations.
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