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Drug Safety Associate โ€“ Micc

0-3 years
3-6 lakh per annum
10 Jan. 31, 2025
Job Description
Job Type: Full Time Education: B.Sc./M.Sc./B.Pharm/M.Pharm/Life science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

๐Ÿ“Œ Drug Safety Associate – MICC | Hyderabad
๐Ÿ“ Location: Hyderabad, India
๐Ÿ“… Experience: 0 to 3 years
๐Ÿ•’ Mode of Work: On-premise
๐Ÿ”ฌ Department: Pharmacovigilance

About the Role

The Drug Safety Associate will take responsibility for handling medical information inquiries in English, and ideally in one additional language. This position involves receiving and addressing inbound/outbound calls, providing clarifications on medical entities, medical devices, vaccines, and cosmetics, and ensuring precise, helpful responses to customer queries.

Key Responsibilities

โœ” Handle medical inquiries (via calls) from healthcare professionals, patients, and clients, providing approved responses based on research and literature.
โœ” Ensure that adverse information is gathered comprehensively by following up with the reporter or enquirer when necessary.
โœ” Demonstrate multitasking abilities and maintain high levels of customer service to provide detailed information on products.
โœ” Participate in 24/7 call handling services, ensuring availability for medical information requests outside regular hours.
โœ” Collaborate with physicians and internal teams to draft accurate responses to medical inquiries.

Qualifications

๐ŸŽ“ Education: Graduate/Post Graduate/Doctorate degree in Life Sciences, Pharmacy, Medical Sciences, or an equivalent qualification.
๐Ÿ“Œ Skills:

  • Fluency in English is required, with proficiency in one additional language considered a plus.
  • Good multitasking and customer service abilities.
  • Strong communication skills, both verbal and written.

Additional Information

This position is based on-site and offers a collaborative environment within the Pharmacovigilance department.

๐Ÿ“ฉ Apply Now