Donor Screening Hybrid Field Application Specialist/Field Engineering Specialist

Roche

5+ years

$84,800 to $157,600

North Carolina Remote, USA

10 Feb. 14, 2025

Job Description

Job Type: Hybrid Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Donor Screening Hybrid Field Application Specialist/Field Engineering Specialist
Location: Charlotte, North Carolina, United States
Category: Customer Support
Job Id: 202501-102537

Position Overview:

Roche is looking for a Donor Screening Hybrid Field Application Specialist/Field Engineering Specialist to provide technical support, installation, training, and troubleshooting for Molecular and Clinical Diagnostics products related to donor screening. This field-based role involves customer-facing activities such as on-site installation, product training, and technical presentations. The ideal candidate will have experience in medical diagnostics, laboratory workflows, and reagent applications.

Key Responsibilities:

Technical Support & Troubleshooting:
- Provide technical support for analyzer, reagent, and IT products, including troubleshooting issues.
- Perform on-site installations, calibrations, and upgrades of Roche equipment and systems.
Customer Training & Consultation:
- Conduct customer training, including training key operators on the maintenance of equipment and systems.
- Assist in the assessment of customer needs and provide solutions through product demonstrations and consultations.
Sales Support:
- Support sales activities by promoting Roche products and conducting technical presentations to customers.
- Identify opportunities for product integration and system improvements.
Documentation & Reporting:
- Maintain accurate and compliant service reports, updates, and customer communication.
- Document all service-related activities and track customer account progress.
Industry Knowledge:
- Stay informed on trends and developments in the donor screening and diagnostics industry.

Who You Are:

Educational Requirements:
- Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology, Clinical Laboratory, or equivalent work experience.
Experience:
- 3+ years of experience implementing and evaluating complex laboratory or IT products, medical diagnostic equipment, reagents, or systems.
- Experience in field implementation, training, and providing technical support.
- Previous experience as a Medical Technologist (ASCP) or equivalent clinical laboratory experience is highly preferred.
Preferred Qualifications:
- 5+ years of experience in clinical laboratory or blood screening environments.
- Experience in blood banking is a plus.
- Strong problem-solving, communication, and project management skills.
- Experience in mentoring or coaching junior staff.

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Donor Screening Hybrid Field Application Specialist/Field Engineering Specialist

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