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Delivery Manager – Operations (Coding)

Access Healthcare
Access Healthcare
10+ years
preferred by company
10 Dec. 23, 2025
Job Description
Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Delivery Manager – Operations (HCC Medical Coding)

Location: Chennai, Tamil Nadu, India
Job Type: Full-Time
Experience Required: 10+ years
Domain: Medical Coding Operations | HCC Coding | Revenue Cycle Management


Job Overview

We are seeking an experienced Delivery Manager – Operations (HCC Coding) to lead and manage large-scale medical coding delivery operations in Chennai. This role is responsible for the end-to-end operational management of HCC coding teams, ensuring consistent service delivery, SLA adherence, operational excellence, and high client satisfaction.

The ideal candidate will have a strong background in HCC medical coding operations, people leadership, and process optimization, with a proven ability to manage high-volume delivery teams while exceeding client and business expectations.


Key Responsibilities

  • Manage day-to-day service delivery for large HCC medical coding teams, ensuring compliance with client SLAs and quality benchmarks

  • Act as the primary client-facing operations contact, handling communication, escalations, and performance reviews

  • Drive end-to-end operational planning, including workforce management, productivity optimization, and capacity planning

  • Develop, maintain, and update process documentation, SOPs, and operational workflows on a regular basis

  • Conduct root cause analysis (RCA) for quality, productivity, or delivery issues and implement corrective action plans

  • Support onboarding, training, and ongoing development of coding team members to ensure skill progression and performance consistency

  • Monitor overall team performance, including productivity, quality, attrition, and shrinkage, and take proactive action to meet targets

  • Prepare and present operational MIS reports, dashboards, and KPIs for internal leadership and external clients

  • Partner with Quality, Training, and Compliance teams to drive continuous improvement initiatives

  • Ensure adherence to coding guidelines, regulatory requirements, and organizational standards


Required Skills & Competencies

  • Strong expertise in HCC medical coding operations and delivery management

  • Proven leadership skills with experience managing large, multi-level coding teams

  • Excellent client communication, stakeholder management, and escalation-handling abilities

  • Strong analytical mindset with hands-on experience in KPI tracking, dashboards, and reporting

  • Ability to drive process improvement, efficiency, and operational scalability

  • Excellent verbal and written communication skills


Qualifications & Experience

  • Minimum 10 years of overall experience in medical coding operations

  • Mandatory hands-on experience in HCC coding delivery and team management

  • Demonstrated career progression within the medical coding or RCM operations domain

  • AAPC or AHIMA certification required (CPC, CRC, CCS, or equivalent preferred)

  • Proven track record of meeting or exceeding SLAs, productivity, and quality targets


Why Join This Role?

  • Senior operational leadership opportunity within a high-growth medical coding environment

  • Direct exposure to client management and large-scale delivery operations

  • Opportunity to influence process maturity, operational excellence, and team development

  • Stable leadership role with long-term career growth in healthcare operations


SEO Keywords Optimized

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