Delivery Manager – Operations (HCC Medical Coding)
Location: Chennai, Tamil Nadu, India
Job Type: Full-Time
Experience Required: 10+ years
Domain: Medical Coding Operations | HCC Coding | Revenue Cycle Management
Job Overview
We are seeking an experienced Delivery Manager – Operations (HCC Coding) to lead and manage large-scale medical coding delivery operations in Chennai. This role is responsible for the end-to-end operational management of HCC coding teams, ensuring consistent service delivery, SLA adherence, operational excellence, and high client satisfaction.
The ideal candidate will have a strong background in HCC medical coding operations, people leadership, and process optimization, with a proven ability to manage high-volume delivery teams while exceeding client and business expectations.
Key Responsibilities
Manage day-to-day service delivery for large HCC medical coding teams, ensuring compliance with client SLAs and quality benchmarks
Act as the primary client-facing operations contact, handling communication, escalations, and performance reviews
Drive end-to-end operational planning, including workforce management, productivity optimization, and capacity planning
Develop, maintain, and update process documentation, SOPs, and operational workflows on a regular basis
Conduct root cause analysis (RCA) for quality, productivity, or delivery issues and implement corrective action plans
Support onboarding, training, and ongoing development of coding team members to ensure skill progression and performance consistency
Monitor overall team performance, including productivity, quality, attrition, and shrinkage, and take proactive action to meet targets
Prepare and present operational MIS reports, dashboards, and KPIs for internal leadership and external clients
Partner with Quality, Training, and Compliance teams to drive continuous improvement initiatives
Ensure adherence to coding guidelines, regulatory requirements, and organizational standards
Required Skills & Competencies
Strong expertise in HCC medical coding operations and delivery management
Proven leadership skills with experience managing large, multi-level coding teams
Excellent client communication, stakeholder management, and escalation-handling abilities
Strong analytical mindset with hands-on experience in KPI tracking, dashboards, and reporting
Ability to drive process improvement, efficiency, and operational scalability
Excellent verbal and written communication skills
Qualifications & Experience
Minimum 10 years of overall experience in medical coding operations
Mandatory hands-on experience in HCC coding delivery and team management
Demonstrated career progression within the medical coding or RCM operations domain
AAPC or AHIMA certification required (CPC, CRC, CCS, or equivalent preferred)
Proven track record of meeting or exceeding SLAs, productivity, and quality targets
Why Join This Role?
Senior operational leadership opportunity within a high-growth medical coding environment
Direct exposure to client management and large-scale delivery operations
Opportunity to influence process maturity, operational excellence, and team development
Stable leadership role with long-term career growth in healthcare operations
SEO Keywords Optimized
Delivery Manager Medical Coding Jobs, HCC Coding Operations Manager, Medical Coding Delivery Manager Chennai, Healthcare Operations Leadership India, HCC Coding Jobs India, RCM Delivery Manager Roles
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