Clinical Call Representative (Part-Time)
Company: Fortrea
Location: Dallas, TX, USA
Job Type: Part-Time | Onsite
Experience: Typically 1–2 Years (Customer Service / Call Center / Clinical Research)
Qualification: HS Diploma or Equivalent
Salary Range: Not Specified
Job Overview
Fortrea is hiring a Clinical Call Representative (Part-Time) responsible for receiving and placing calls to healthy participants and scheduling screening appointments for potential clinical study matches. The role supports clinical research operations by ensuring accurate data entry, appointment coordination, and participant communication.
Key Responsibilities
Participant Interaction
Enter medical history and demographic information from potential study participants into a computerized database.
Schedule screening appointments for potentially qualified participants.
Confirm screening appointments with participants.
Perform other related duties as assigned.
Data Management & Compliance
Maintain accurate and up-to-date participant information in the database.
Ensure compliance with study protocols and internal procedures during participant interactions.
Communication & Coordination
Follow precise directions and read from provided scripts during calls.
Communicate clearly and professionally with participants to schedule and confirm appointments.
Collaborate with clinical research team as needed.
Required Skills
Customer Service & Communication
Strong written and verbal communication skills.
Ability to follow scripts and precise instructions.
Attention to detail and high degree of accuracy.
Technical Skills
Knowledgeable in computer programs, including word processing.
Familiarity with medical terminology preferred.
Basic Qualifications
HS Diploma or equivalent.
1–2 years of experience in customer service or call center environment.
Preferred Competencies
Experience in clinical research or healthcare setting.
Ability to handle multiple calls and maintain accurate records.
Professionalism and participant-focused communication.
Key Competencies
Participant scheduling and communication
Data entry and database management
Customer service and call center operations
Attention to detail and accuracy
About the Company
Fortrea partners with pharmaceutical, biotechnology, and medical device companies to support clinical research and drug development, focusing on participant recruitment, safety, and study operations.
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