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Clinical Administration Coordinator

Optum
4+ years
Not Disclosed
Bangalore, India
2 May 21, 2026
Job Description
Job Type: Full Time Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: Medical Terminology, mRS and EQ-5D-5L., Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Clinical Administration Coordinator

Company: Optum Insight
Job Category: Medical & Clinical Operations
Job Requisition Number: 2351998
Location: Bengaluru, Karnataka, India
Employment Type: Full-Time
Overtime Status: Exempt
Travel Requirement: No Travel


Job Overview

Optum Insight is seeking an experienced Clinical Administration Coordinator to join its Enterprise Epic Services team. This role is ideal for healthcare technology professionals with expertise in Epic application security, healthcare systems administration, access management, and technical support.

The selected candidate will be responsible for managing system security access, application configuration, technical documentation, compliance support, and Epic application administration while collaborating with cross-functional healthcare technology teams.

This role offers an excellent opportunity to work within a global healthcare technology organization focused on innovation, operational excellence, and healthcare system transformation.


Key Responsibilities

As a Clinical Administration Coordinator, you will:

Epic Security & Access Management

  • Partner with application and compliance teams to design secure system-level access frameworks.
  • Develop security architectures, processes, and documentation to ensure protection of sensitive healthcare information.
  • Provision and manage:
    • Application security levels
    • User roles
    • Access permissions
    • Security templates
  • Coordinate security role updates through formal change control processes.
  • Manage provider record creation and system access administration.
  • Provision third-party application access according to security policies.

Epic Application Administration

  • Work with Epic software security structures, including:
    • User profiles
    • Security roles
    • Security classes
    • Access governance frameworks
  • Configure application functionality based on business requirements.
  • Support system design, build documentation, and configuration management.
  • Maintain all required technical and operational documentation.

Technical Support & Troubleshooting

  • Troubleshoot technical and application issues.
  • Resolve incidents reported through help desk channels.
  • Escalate complex technical issues appropriately.
  • Provide technical consultation and system configuration support.
  • Participate in application incident response and support operations.

Systems Analysis & Stakeholder Support

  • Review, analyze, and evaluate system requirements.
  • Develop recommendations for operational and technical improvements.
  • Support customers, end users, and business teams with technical guidance.
  • Build strong relationships with:
    • End-user communities
    • Internal customers
    • Business partners
    • Technical teams
  • Attend operational and project meetings to support ongoing initiatives.

Compliance & Operational Governance

  • Ensure adherence to:
    • Security governance policies
    • System configuration standards
    • Change control procedures
    • Organizational compliance requirements
    • Healthcare information security protocols
  • Support continuous operational excellence initiatives.

Required Qualifications

Education / Certification

Candidates must possess:

  • Epic Certification in Security (Mandatory)

Experience

Candidates should have:

  • Minimum 4+ years of Epic application experience
  • Hands-on experience with:
    • Epic projects
    • Epic security administration
    • Application configuration
    • Healthcare IT systems support

Required Technical Skills

Strong expertise in:

  • Epic Security
  • User access provisioning
  • Role-based access control
  • System security governance
  • Application configuration
  • Technical troubleshooting
  • Healthcare systems administration

Proficiency in:

  • Microsoft Excel
  • Microsoft Visio
  • PowerPoint
  • SharePoint