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Case Specialist 191

3-4 years
Not Disclosed
10 March 26, 2025
Job Description
Job Type: Full Time Education: PharmD/B.Pharm Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Case Specialist – VAF 191
Location: India (Remote work possible)
Category: Safety and Vigilance, Life Cycle
Contract Type: Permanent

Role Overview:
ProductLife Group is seeking a Case Specialist to join the dynamic team and contribute to vigilance case management activities performed in the Hub.

Key Responsibilities:

Vigilance Case Management:

  • Perform quality control of vigilance cases.

  • Conduct medical evaluation of reports.

  • Data entry of vigilance cases into ad hoc databases or other formats agreed upon with the client.

  • Handle follow-up requests for vigilance cases via phone or email.

  • Pre-analyze complex cases before data entry.

Medical Evaluation:

  • Assess coding using applicable dictionaries.

  • Evaluate causal relationships between the effects and suspect products based on applicable methods.

  • Determine whether the events/effects/incidents are expected/listed or unlisted.

  • Assess the seriousness of events/effects/incidents and classify cases accordingly.

  • Identify submission requirements for each case.

Case Processing and Documentation:

  • Validate documents produced by the Data Manager, Vigilance Associate, or Documentalist (e.g., phone call forms).

  • Close vigilance files accurately.

  • Identify requirements and implement changes for ICSR/MLM filters.

  • Analyze inclusion/exclusion of EV/MHRA cases.

Medical Information Support:

  • Provide medical information support to the medical information division.

  • Answer phone calls that generate safety notifications.

  • Review medical information questions and quality complaints to identify safety information.

Customer Management:

  • Serve as the key contact for specific customers, with support from an Activity Manager or Line Manager.

Quality Management:

  • Develop and maintain quality documents related to:

    • General activities.

    • Specific activities performed for individual clients.

Candidate Requirements:

Education & Experience:

  • Doctor or Pharmacist qualification.

  • 3-4 years of experience in a similar position.

  • Line management experience is a plus.

  • Strong pharmaceutical background with an in-depth understanding of GVP, GCP, FDA, and regulatory requirements related to drug safety.

  • Experience with safety databases (e.g., Safety Easy, Argus).

  • Comprehensive knowledge of pharmacovigilance principles, adverse event reporting, and causality assessment.

Skills & Profile:

  • Database experience preferred.

  • Knowledge of current regulations and processes.

  • Strong process orientation and attention to detail.

  • Ability to work effectively in a team.

  • Proficiency in Microsoft Office tools.

  • Strong multitasking abilities and flexibility.

  • Excellent communication skills in English for business continuity.