Job Title: Case Management Specialist – Remote
Company: Sanofi
Locations: Remote (U.S.) | Oregon | Cambridge, Massachusetts
Job Type: Regular | Full-time | Remote
Posted On: October 24, 2025
Closing Date: November 1, 2025
Salary Range: USD 100,500 – 145,166.66 per year
About Sanofi
Sanofi is an innovative global healthcare company transforming lives through science.
We focus on rare diseases, immune challenges, blood disorders, cancers, and neurological conditions, with teams that collaborate from R&D to commercialization to deliver real impact.
Every day, we chase the miracles of science to improve patients’ lives across the world.
Position Overview
As a Case Management Specialist (CMS), you will play a vital role in supporting Rare Disease patients and families through personalized care coordination and case management.
You’ll identify and overcome barriers to treatment access, ensure seamless insurance approvals, and coordinate with healthcare providers, payers, and specialty pharmacies to maintain optimal patient support.
This role is part of Sanofi’s Rare Diseases “One Team, Common Goals, Single Mission” approach — a high-performing, patient-centered model that emphasizes accountability, strategic insight, and collaboration across therapeutic areas.
Key Responsibilities
1. Patient Support & Care Coordination
Lead and manage the case management process with urgency and purpose.
Assess patient access needs and create individualized care plans for treatment initiation and continuity.
Facilitate insurance approvals for Sanofi Rare Disease therapies.
Educate patients, caregivers, and healthcare providers about insurance coverage, limitations, and support options.
Enroll eligible patients into financial assistance or patient support programs.
2. Healthcare System Navigation
Maintain deep knowledge of reimbursement processes, insurance plans, billing/coding guidelines, and payer trends.
Stay updated on regional healthcare resources and apply this understanding to improve patient access.
Ensure compliant exchange of patient information with internal and external stakeholders.
3. Cross-Functional Collaboration
Work closely with medical, sales, market access, and patient services teams to optimize patient outcomes.
Act as a key contributor to account strategy and planning, providing patient insights and market understanding.
Participate in launch preparations and provide insights on payer coverage, access challenges, and rare disease market conditions.
4. Relationship Management
Build and sustain professional relationships with patients, caregivers, providers, insurers, specialty pharmacies, and infusion site staff.
Represent Sanofi at patient meetings, site visits, conferences, and trade shows, promoting awareness of case management services.
5. Data Management & Reporting
Maintain accurate, timely documentation of all patient interactions, coverage approvals, and follow-ups in the CRM system (Salesforce preferred).
Use data analytics and reporting tools to make informed territory decisions and track performance indicators (KPIs).
6. Leadership & Continuous Improvement
Demonstrate accountability, innovation, and proactive problem-solving.
Share knowledge through training, case studies, and special projects within the Patient Support Services (PSS) team.
Identify process gaps and propose solutions to enhance program effectiveness.
Qualifications
Required
Bachelor’s Degree
3–5 years of patient-facing or high-touch customer interaction experience
Strong understanding of health insurance benefits, reimbursement processes, and relevant laws/regulations
Excellent communication, mediation, and problem-solving skills
Ability to work effectively within a complex matrix organization
High emotional intelligence — flexibility, empathy, and persistence
Proficient with MS Office and data entry tools
Strategic thinking and strong business acumen
Ability to travel up to 10%, including occasional weekends
Preferred
Bilingual (Spanish)
Salesforce CRM experience
Prior work in case management, insurance, or healthcare systems
Experience in pharma/biotech patient services
Working Conditions
Remote role – working hours must align with the supported geography.
Occasional travel for meetings, conferences, or training sessions.
Why Join Sanofi?
Be part of a supportive, future-focused global team.
Access endless opportunities for career growth through promotions or global moves.
Receive a comprehensive rewards and benefits package, including:
Competitive pay and bonuses
High-quality healthcare and wellness programs
14 weeks of gender-neutral parental leave
Health, prevention, and wellbeing initiatives
Equal Opportunity Statement
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action Employers committed to fostering diversity and inclusion.
All qualified applicants will receive equal consideration without regard to race, color, religion, sex, age, national origin, gender identity, sexual orientation, disability, veteran status, or other legally protected characteristics.
How to Apply
🔹 Click “Apply Now” on the official Sanofi careers website.
🔹 Learn more about Sanofi’s culture and diversity initiatives by visiting sanofi.com.
Tags
#CaseManagement #RareDiseases #PatientSupport #PharmaJobs #RemoteJobs #HealthcareCoordination #Sanofi #CRM #PatientAccess
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