Call Center Representative
📍 Location: Cincinnati, Ohio
🏢 Department: Clinical Pharmacology & Nursing
🆔 Job ID: 11301
💼 Employment Type: Full-Time (Office-Based)
Job Summary
Medpace is seeking a Call Center Assistant to join the Phase 1 Unit Call Center Team. This position involves recruiting participants for research studies and supporting the overall success of our clinical operations. If you thrive in a fast-paced, dynamic environment and are looking to grow your career in clinical research, this is an excellent opportunity.
Key Responsibilities
Manage inbound and outbound calls to schedule participants for screening appointments using the participant database.
Conduct phone screenings to determine eligibility based on study criteria.
Maintain accurate records of all communications and appointments.
Collaborate with internal teams to ensure efficient participant recruitment and scheduling.
🕒 Work Schedule:
Monday to Friday: 8:00 AM – 6:30 PM (shifts vary)
Rotating Saturdays: 9:00 AM – 1:00 PM (required)
Qualifications
Education: High School Diploma (required).
Experience:
Prior experience in the medical or healthcare industry (preferred).
Experience in a call center environment (preferred).
Skills:
Strong communication and interpersonal abilities.
Ability to manage multiple tasks in a fast-paced setting.
Flexibility to work varying shifts and extended hours as needed.
About Medpace
Medpace is a global, full-service Clinical Research Organization (CRO) providing Phase I–IV clinical development services to the biotechnology, pharmaceutical, and medical device industries.
Mission: To accelerate the global development of safe and effective medical therapeutics through a scientific and disciplined approach.
Headquarters: Cincinnati, Ohio
Global Presence: 5,000+ employees across 40+ countries
Therapeutic Expertise Includes:
Oncology | Cardiology | Metabolic Diseases | Endocrinology | CNS | Anti-Viral | Anti-Infective
Why Join Medpace?
People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.
Employee Benefits & Perks (Cincinnati Campus):
Flexible work environment
Competitive PTO (20+ days starting)
Comprehensive compensation and benefits package
Company-sponsored employee appreciation events
Health and wellness initiatives
Community engagement with local nonprofits
Discounts on local sports, gyms, and attractions
Modern, eco-friendly campus with on-site fitness center
Structured career growth and professional development paths
Discounted tuition for University of Cincinnati online programs
Awards & Recognition
🏆 Top Workplace 2024 – The Cincinnati Enquirer
🏆 Forbes: America’s Most Successful Midsize Companies – 2021–2024
🏆 CRO Leadership Awards – Life Science Leader Magazine (Expertise, Quality, Capabilities, Reliability, Compatibility)
Next Steps
A Medpace team member will review your application. If your qualifications match, you’ll be contacted with details for the next steps in the hiring process.
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