Job Title
Associate Director – Third Party Processes & Operations
Company
GSK (GlaxoSmithKline)
Locations
London, United Kingdom
Bangalore, India
Wavre, Belgium
Madrid, Spain
Siena, Italy
Stevenage, United Kingdom
Collegeville, Pennsylvania, USA
Warsaw, Poland
Role Summary
The Associate Director, Third Party Processes & Operations is responsible for designing, implementing, and optimizing third-party management (TPM) processes within Development Operations. The role ensures outsourcing models and vendor management frameworks are efficient, compliant, scalable, and aligned with organizational strategy and regulatory requirements.
Key Responsibilities
1. Third-Party Process Design & Governance
Design, implement, and maintain TPM processes and outsourcing models
Ensure processes are embedded into business-as-usual operations
Align workflows with organizational strategy and regulatory standards
2. Compliance & Quality Oversight
Ensure third-party processes comply with internal standards and global regulations
Establish governance frameworks for monitoring compliance and operational quality
Ensure end-user readiness and adherence to process requirements
3. Performance Monitoring & Metrics
Develop oversight mechanisms including:
KPIs and performance metrics
Issue tracking and trend analysis
Management reporting dashboards
Analyze performance data and implement corrective actions and improvements
4. Process Improvement & Transformation
Identify and implement opportunities for process optimization and system enhancements
Lead initiatives to streamline third-party management operations
Drive innovation in outsourcing and vendor governance models
5. Cross-Functional Leadership
Collaborate with global process owners and cross-functional teams
Manage multiple projects simultaneously across geographies
Build strong stakeholder and partner networks
6. Operational Enablement
Provide end-user support for TPM processes
Ensure effective execution of process frameworks across teams
Support change management and adoption of new models
Qualifications
Education
Bachelor’s degree (or equivalent) in a scientific discipline
Preferred: Master’s degree (MSc or equivalent)
Experience
Extensive experience in pharmaceutical, biotech, or related industry
Strong background in clinical operations and third-party/vendor management
Experience in process improvement and operational transformation
Core Skills
Technical Skills
Process mapping, modeling, and redesign
Clinical operations understanding
Project management (planning, execution, monitoring)
KPI development and performance analytics
Knowledge of Lean, Six Sigma, or Agile methodologies (preferred)
Behavioral Skills
Strong critical thinking and decision-making
Excellent stakeholder management and communication
Cross-functional collaboration in matrix environments
Strategic thinking with attention to detail
Ability to manage complexity and multiple priorities
Preferred Attributes
Experience with process improvement frameworks (Lean / Six Sigma / Agile)
Strong leadership in global, matrixed organizations
Ability to translate process changes into business impact
Company Context
GSK is a global biopharma company focused on uniting science, technology, and talent to prevent and treat disease. It operates across key therapeutic areas including respiratory, oncology, HIV, and infectious diseases, with a strong emphasis on innovation, compliance, and patient impact.
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