Associate Director, Immunology, Patient Support Services Marketing

Sanofi

6+ years

USD 147,000.00 - 212,333.33

Cambridge

10 Oct. 28, 2025

Job Description

Job Type: Full Time Remote Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Associate Director, Immunology, Patient Support Services (PSS) Marketing

Location: Cambridge, Massachusetts
Employment Type: Regular, Full-Time
Posted On: October 9, 2025
Closing Date: November 28, 2025
Salary Range: USD 147,000 – 212,333
Travel Requirement: Up to 20%

About the Role

Sanofi is a global biopharmaceutical leader committed to improving human health — from preventing illness with vaccines to providing transformative treatments for immune challenges, rare diseases, blood disorders, cancers, and neurological conditions.

Within this mission, the Patient Support Services (PSS) team plays a critical role in ensuring that patients can access therapy with ease and confidence. PSS focuses on removing treatment barriers, enhancing the patient journey, and delivering best-in-class support through close coordination with patients, healthcare professionals (HCPs), and internal stakeholders.

As the Associate Director, Immunology, PSS Marketing, you will:

Lead the strategic development and tactical execution of patient engagement and experience initiatives.
Collaborate closely with cross-functional stakeholders, alliance partners, field teams, and vendor agencies.
Shape how Sanofi communicates with and supports patients and caregivers throughout their treatment journey.

This highly visible position reports to the Senior Director, Patient Support Services Marketing and is based in Cambridge, MA.

Key Responsibilities

Patient Experience & Engagement

Develop and maintain a comprehensive understanding of the patient journey, including emotional, clinical, and logistical challenges faced by patients and caregivers.
Design and implement the PSS patient and caregiver engagement strategy, ensuring alignment with Sanofi’s broader customer engagement objectives.
Translate engagement strategies into actionable PSS marketing and communication tactics tailored for patients and caregivers.
Continuously analyze patient insights and program data to enhance satisfaction and the overall patient experience.

Cross-Functional Collaboration

Partner with brand marketing, field teams, and alliance partners to ensure alignment of marketing tactics and consistency of messaging.
Collaborate with internal stakeholders to leverage patient insights and identify opportunities to strengthen the PSS program.
Work closely with the agency of record to oversee patient communication materials, ensuring timely promotional review approvals.

Operations & Execution

Manage patient material inventory, utilization, print requirements, and logistics.
Ensure quality, accuracy, and compliance of all patient-facing materials with internal standards and external regulations.
Track and report the impact of patient engagement initiatives, ensuring continuous improvement and alignment with business goals.

About You

Minimum Requirements

Bachelor’s degree in Life Sciences, Business Administration, or a related field.
Minimum 6 years of marketing experience in the biotech or pharmaceutical industry.
Proven track record in pharmaceutical brand management or Patient Support Program leadership.
Strong project management skills with the ability to manage multiple priorities and meet deadlines.
Excellent communication, presentation, and interpersonal abilities.

Preferred Attributes

Strategic thinker with a strong enterprise mindset.
Demonstrated ability to lead cross-functional collaborations.
High level of flexibility, creativity, and initiative.
Experience managing vendor partnerships and marketing agencies.

Expected Ways of Working

Think enterprise-wide: Understand and align with the needs of internal and external stakeholders.
Foster collaboration: Build strong partnerships across cross-functional teams, alliance partners, and the patient services organization.
Balance priorities: Manage multiple complex projects effectively while maintaining clear boundaries.
Encourage innovation: Promote transparency, thoughtful risk-taking, and continuous improvement.

Why Choose Sanofi?

Innovate with purpose: Contribute to cutting-edge science that transforms lives.
Career growth: Explore global career opportunities, both vertical and lateral, across functions and geographies.
Comprehensive rewards: Enjoy a well-structured compensation and recognition program that values your impact.
Health & wellbeing: Benefit from high-quality healthcare, wellness initiatives, and at least 14 weeks of gender-neutral parental leave.

Diversity & Inclusion

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a diverse and inclusive workforce.
All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic.

Tags / Internal References

#GD-SG #LI-GZ #LI-Onsite #vhd

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Associate Director, Immunology, Patient Support Services Marketing

Job Description

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