ASSOC. MGR, CLINICAL - HST
Company: Baxter
Location: Gurgaon, Haryana, India
Job Category: Clinical
Req ID: 198011
Employment Type: Full Time
JOB OVERVIEW
The Associate Manager, Clinical - HST serves as a Medical Device Application Specialist responsible for providing expert clinical and technical support for Baxter's HST (Healthcare Systems & Technologies) product portfolio. The role focuses on product adoption, customer training, clinical support, troubleshooting, and collaboration with commercial teams to ensure successful implementation and customer satisfaction.
KEY RESPONSIBILITIES
• Product Demonstrations & Clinical Support
Conduct product demonstrations and presentations for healthcare professionals.
Showcase product features and clinical benefits to potential and existing customers.
Support surgeons, nurses, and technicians during product evaluations.
Assist with high-profile procedures and critical customer interactions.
• Clinical Training
Deliver comprehensive hands-on training programs.
Train healthcare professionals on safe and effective device usage.
Ensure proper understanding of product applications and clinical workflows.
Support onboarding of new users and healthcare teams.
• Technical Support & Troubleshooting
Provide technical support during installation and implementation.
Troubleshoot application-related issues both remotely and on-site.
Resolve customer concerns related to device functionality and usage.
Ensure smooth operation and customer satisfaction post-installation.
• Sales Support
Partner with sales teams throughout the sales cycle.
Provide product expertise during customer meetings and evaluations.
Support achievement of sales targets through clinical and technical knowledge.
Participate in customer engagement initiatives and product launches.
• Customer Relationship Management
Build strong relationships with healthcare professionals.
Gather customer feedback and market insights.
Communicate customer requirements to product and marketing teams.
Support customer retention and satisfaction initiatives.
• Product & Market Knowledge
Maintain up-to-date knowledge of Baxter HST products.
Stay informed about surgical procedures and clinical practices.
Monitor competitor products and market trends.
Participate in conferences, workshops, and industry events.
• Travel & Field Activities
Travel extensively to hospitals, clinics, and healthcare facilities.
Attend conferences, trade shows, and customer meetings.
Provide on-site clinical support when required.
Conduct field-based training and troubleshooting activities.
EDUCATION
Bachelor’s Degree in:
Biomedical Engineering
Surgical Technology
Life Sciences
Related Healthcare Discipline
EXPERIENCE
2–5 Years
Clinical experience in healthcare settings.
Experience as a Medical Device Application Specialist preferred.
Experience supporting surgical or medical device products.
Customer-facing healthcare industry experience preferred.
Uttar Pradesh :
Agra | Gajraula | Gautam buddha Nagar | Ghaziabad | Gorakhpur | Greater Noida | Jhansi | kanpur | Lucknow | Mathura | Noida | Park City | Prayagraj | Satyamev | Varanasi |Gujarat :
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