Assistant Manager – Global Workforce Management (WFM)
Location: Bangalore, India (Fully Onsite – Surya Wave Building)
Company: Sagility
Employment Type: Full-time
Job Code: REQ-020463
About Sagility
Sagility is a leading healthcare-focused business process management (BPM) organization that combines advanced technology with deep domain expertise. With operations across five countries and a workforce of over 25,000 professionals, Sagility helps healthcare organizations optimize member and patient experiences across clinical services, case management, provider solutions, payment integrity, claims operations, and analytics.
Role Overview
Sagility is seeking an experienced Assistant Manager – Global Workforce Management (WFM) to lead end-to-end reporting, MIS delivery, and performance analytics across multiple operational processes. This role is critical in enabling data-driven decision-making by delivering accurate, timely, and insightful workforce reports, dashboards, and KPI frameworks.
The ideal candidate will bring strong analytical expertise, stakeholder management capabilities, and hands-on experience in reporting automation and business intelligence tools within a fast-paced, customer-centric environment.
Key Responsibilities
Partner closely with Operations teams to deliver daily, weekly, and monthly workforce and performance reports
Own end-to-end MIS and reporting delivery across multiple processes, ensuring accuracy, consistency, and timeliness
Design, develop, and maintain performance dashboards, scorecards, and KPI trackers across all organizational levels—from individual contributors to site leadership
Create actionable workforce insights through reports, dashboards, and ad hoc analyses
Develop and optimize BI dashboards, data models, and reporting workflows
Communicate insights clearly to internal and external stakeholders to support SLA adherence and quality improvement
Support and contribute to reporting transformation and automation initiatives
Lead operational review meetings by preparing agendas, analyzing performance trends, and presenting efficiency metrics
Provide strategic viewpoints on operational performance, productivity, and utilization metrics
Drive process automation using Advanced Excel, MS Access, and VBA macros
Develop customized ad hoc reports to support evolving business and operational requirements
Ensure data governance, risk mitigation, and data accuracy across reporting platforms
Experience Required
4–5 years of hands-on experience in reporting, data analysis, MIS, and project or client management
Proven experience working with operations and senior stakeholders in a global delivery environment
Prior exposure to workforce management, performance analytics, or operations reporting is highly desirable
Educational Qualification
Bachelor’s degree or higher in a relevant discipline
Mandatory Skills & Competencies
Strong analytical, data interpretation, and problem-solving skills
Ability to work independently and collaboratively with cross-functional and senior leadership teams
Excellent written and verbal communication skills
Strong client-handling capabilities with proactive stakeholder engagement
Ability to perform effectively in a fast-paced, customer-focused environment
Preferred Technical Skills
Advanced proficiency in Microsoft Excel (including macros and advanced functions)
Strong working knowledge of Power BI, SQL, and database concepts
Experience with MS Access and VBA-based automation
Familiarity with BI reporting frameworks and data visualization best practices
Why Join Sagility
This role offers an opportunity to work at the intersection of workforce analytics, business intelligence, and operational excellence within a global healthcare services organization. You will play a key role in driving performance transparency, operational efficiency, and data-led decision-making at scale.
SEO & GEO Keywords
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