Assistant Manager, Global Operations Support
Job ID: 2514251
Category: Clinical
Location: Bangalore, India
Job Type: Full-Time
Remote: No
About the Role
Labcorp is looking for an Assistant Manager for Global Operations Support to oversee the day-to-day operations and manage a team that supports global project plans and service levels. The role includes supervising team members, ensuring resource allocation, and monitoring progress toward Site Initiation & Kit Inventory Center objectives. This position will involve coaching, mentoring, and ensuring consistent implementation of global processes and procedures to maintain high performance.
Key Responsibilities
People Responsibilities:
Supervise the daily operations of team members, ensuring appropriate resource allocation to achieve project goals.
Balance workload within the team and participate in resource management across global teams.
Ensure consistent implementation, review, and use of SOPs.
Monitor progress and ensure objectives related to Site Initiation & Kit Inventory Center are met.
Implement, track, and report performance metrics; take corrective actions when necessary.
Initiate educational sessions for team members as needed.
Conduct performance reviews and monthly meetings to provide feedback to employees.
Mentor and coach team members for development of Individual Development Plans.
Essential Job Duties:
Manage day-to-day project activities with team members.
Liaise with global stakeholders and Kit Production Factory to ensure on-time delivery.
Implement and monitor performance metrics, taking corrective action when required.
Review Kit inventory procedures, providing recommendations and advice to stakeholders and Covance personnel.
Ensure seamless integration of Site Initiation & Kit Inventory Center.
Support continuous improvement, quality, and productivity within the team.
Monitor, track, and resolve all complaints, issues, and concerns for assigned customers/stakeholders.
Ensure that customer/stakeholder expectations are documented and acted upon.
Communicate and measure adherence to performance standards set by senior management.
Perform additional duties as assigned.
Requirements
Proven experience in managing teams and ensuring effective project implementation.
Strong leadership, coaching, and mentoring skills.
Experience in resource management and performance tracking.
Ability to manage and resolve customer/stakeholder issues and concerns.
Familiarity with SOP implementation and adherence to global processes.
Labcorp Values
Labcorp is committed to fostering an inclusive and diverse workforce and does not tolerate discrimination or harassment of any kind. We make employment decisions based on business needs and individual qualifications.
Labcorp is an Equal Opportunity Employer
We encourage all individuals to apply, including those with disabilities and diverse backgrounds.
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Madrid |Cebu Province :
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