Executive, Executive, Dscsa - Uscs

5+ years

Not Disclosed

Mumbai

10 Oct. 16, 2024

Job Description

Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

About Apotex Inc.

Apotex Inc. is a global health company based in Canada, dedicated to producing high-quality, affordable medicines for patients around the world. With nearly 7,200 employees across manufacturing, R&D, and commercial operations, Apotex provides accessible medications in over 75 countries. The company focuses on the development and sale of generic, biosimilar, and specialty products through vertical integration. For more information, visit www.apotex.com.

Job Summary

The role involves adhering to the policies and procedures of the Commercial Operations/Product Support department. Key responsibilities include managing activities related to the Drug Supply Chain Security Act (DSCSA), handling exceptions, processing Tracing and Verification Router Service (VRS) requests, and onboarding customers for Electronic Product Code Information Services (EPCIS) data sharing. The position also entails running and analyzing weekly and monthly reports, supporting DSCSA exceptions handling, and identifying process improvements.

Job Responsibilities

Assist management in developing processes and procedures for addressing Product Data complaints related to DSCSA.
Train team members on DSCSA onboarding and exception handling activities.
Serve as the primary contact for DSCSA inquiries in the absence of management.
Generate and analyze weekly/monthly reports, including Commercial Operational Reports and DSCSA onboarding reports.
Maintain master data relevant to DSCSA, including Global Location Numbers (GLN) and customer contact information.
Triaging customer complaints and assisting in investigations related to product finished goods sites and logistics.
Present information for DSCSA-impacted activities in collaboration with cross-functional teams.
Escalate challenging issues to the Director/Manager as necessary.
Ensure adherence to company policies and procedures.
Drive process improvements, efficiencies, and metrics.
Build and maintain customer relationships to enhance satisfaction while supporting company goals.
Lead problem-solving initiatives and make recommendations to management.
Comply with all company policies, safety regulations, and the Code of Conduct.
Perform other relevant duties as assigned.

Job Requirements

Education:

Graduate degree required; Associate or Bachelor’s degree preferred, along with 3-5 years of pharmaceutical customer service experience.

Knowledge, Skills, and Abilities:

Self-motivated with strong business ethics.
Capable of making independent decisions.
Flexible in managing changing priorities and workloads.
Excellent oral and written communication skills.
Strong attention to detail.

Experience:

Proficient in personal computer applications, including email, record-keeping, databases, word processing, and spreadsheets.

Work Schedule:

Regular work week is Monday through Friday, from 8:30 a.m. to 5:00 p.m.

Commitment to Inclusion

At Apotex, we are committed to fostering an inclusive and accessible work environment where all employees feel valued and supported. We offer accommodations for applicants with disabilities throughout the recruitment process. If you require assistance during an interview or testing, please let us know.

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Executive, Executive, Dscsa - Uscs

Job Description

About Apotex Inc.

Job Summary

Job Responsibilities

Job Requirements

Commitment to Inclusion

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