Job Title: Analyst – Patient Oriented Program (POP)
Job Requisition ID: REQ-10070335
Employment Type: Full-Time
Location: Hyderabad, India (Hybrid)
Application Deadline: February 14, 2026
Experience Required: 2–4 Years
Industry: Pharmaceuticals | Patient Programs | Compliance & Operations
The Analyst – Patient Oriented Program (POP) plays a critical role in administering and managing end-to-end Patient Oriented Programs in compliance with organizational ethics, global regulations, and internal Standard Operating Procedures (SOPs). This role supports the Business Owner (BO) and works closely with cross-functional stakeholders to ensure seamless execution, documentation integrity, quality compliance, and audit readiness across the POP lifecycle.
This position is ideal for professionals with experience in patient programs, compliance operations, or regulated healthcare environments who are detail-oriented and process-driven.
Administer the complete POP lifecycle on behalf of the Business Owner in line with Doing Business Ethically (DBE) policies and POP SOPs
Coordinate with internal and external stakeholders including POP Champions, Procurement, Legal, Patient Safety, Compliance, and Quality Assurance
Prepare, manage, and maintain all POP-related documentation and records
Obtain all required approvals for POP initiation and execution within defined timelines
Enter and maintain accurate program data within the POPsys database throughout the program lifecycle
Track critical POP milestones including FPFC, LPLC, Adverse Event Reconciliation (AER), periodic reviews, and program closure
Ensure no monitoring or documentation gaps prior to POP closure
Maintain complete and audit-ready documentation within the POP repository
Conduct External Service Provider (ESP) compliance checks prior to fieldwork initiation
Ensure completeness of ESP onboarding requirements including SQA, EPRM, pharmacovigilance provisions, and adverse event training
Identify, document, and manage quality issues using the Quality Issue (QI) management tool
Perform investigations, root cause analysis, risk assessments, and implement corrective and preventive actions (CAPA)
Support internal and external audits and regulatory inspections as required
Manage multiple POP projects simultaneously with effective prioritization and timely escalation of risks or findings
Ensure structured handover of responsibilities during role transitions or planned absences
Actively seek stakeholder feedback and contribute to continuous process improvement initiatives
Ensure adherence to all applicable global and local regulations governing Patient Oriented Programs
Follow organizational Integrity & Compliance policies including Code of Conduct, Conflict of Interest, Corporate Citizenship, and DBE standards
Maintain high standards of ethical conduct, data integrity, and patient safety throughout program execution
100% compliance with POP and ESP performance metrics
Complete and accurate POP documentation
Positive internal stakeholder feedback
Bachelor’s degree in Life Sciences, Pharmacy, Healthcare Management, or a related discipline
2–4 years of relevant experience in patient programs, clinical operations, compliance, pharmacovigilance, or regulated healthcare processes
Strong understanding of compliance frameworks, SOP-driven environments, and quality management systems
Experience working with databases, tracking tools, and documentation repositories
Strong analytical, organizational, and stakeholder management skills
Knowledge of patient support or patient-oriented programs within the pharmaceutical industry
Exposure to audit support, CAPA management, and risk-based quality processes
Strong communication skills with the ability to work cross-functionally in a matrix organization
Novartis is committed to reimagining medicine to improve and extend lives worldwide. Employees are empowered to drive meaningful impact through innovation, collaboration, and ethical excellence. Joining Novartis means becoming part of a global organization that values diversity, inclusion, professional growth, and patient-centricity.
Novartis fosters an inclusive work environment with diverse teams that reflect the patients and communities it serves. All qualified applicants are encouraged to apply.
Apply now on thepharmadaily.com to advance your career in patient-focused pharmaceutical operations and compliance.
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