Job Title: Technical Lead-Base Level (CTMS Setup)
Employer: IQVIA
Location: Beijing, China (also available in additional locations)
Job Type: Full-time
Job ID: R1475389
The Technical Lead-Base Level will be responsible for developing and populating templates related to clinical trial payments in the Clinical Trial Management System (CTMS) and/or other applicable payment systems. This role provides support to Contract & Centralized Services (CCS), business partners, and stakeholders in the use of CTMS for clinical trial payments.
Training Support:
Support training of study teams regarding CTMS payment support and processes.
Data Management:
Maintain completeness of data entry in workspace (Database) and facilitate the collection of data to provide metrics on a designated basis to management.
Issue Resolution:
Assist CCS and study team colleagues with complex issue resolution and guidance, as needed.
Payment Tracking:
Populate milestone costs in visit templates for applicable countries, including collecting site-specific fully executed agreements for all sites participating in each country.
Failed Payment Resolution:
Support the resolution of failed payments and track and maintain status of issues in the designated tracking system.
Collaboration:
Attend meetings with business partners to review the status of ongoing issues and possible resolutions.
Study Setup Support:
Ensure proper study setup and cross-functional alignment for integrated payments. Collaborate with Data Management, Pricing, Integrated Data Services, Business Support Team, and other CCS teams.
Template Creation:
Create or revise templates to support any necessary protocol revisions that may be required to support complex protocols.
Ticketing Support:
Support issue resolution via ticketing tools and participate in team meetings.
Regional Support:
Support other CCS CTMS regions as required and contribute to other deliverables related to the function.
Education:
Bachelor’s degree, or equivalent, in appropriate scientific or business disciplines.
Experience:
2-4 years’ experience and/or equivalent competencies in the pharmaceutical/clinical research industry, with at least 2 years of payments, pricing, or budgeting experience.
Technical Skills:
Working knowledge of clinical development processes, experience with CTMS (required) and EDC (Electronic Data Capture) systems (beneficial but not necessary).
Languages:
Fluency in Mandarin and English, with excellent communication skills (oral and written).
Compliance Knowledge:
Familiarity with healthcare compliance and other relevant guidance (e.g., HIPAA, FCPA, Safe Harbor).
Soft Skills:
Ability to work effectively in cross-functional teams, strong analytical and problem-resolution skills, and the ability to work independently with minimal supervision.
Technical Proficiency:
Working knowledge of MS Office suite and database management.
Other Requirements:
Previous experience working in a virtual environment is a plus.
IQVIA is a global leader in providing clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. They create intelligent connections to accelerate the development and commercialization of innovative medical treatments, improving patient outcomes and population health worldwide.
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