Job Title: Senior Manager, Centralized Study Support (CSS)
Location: Hyderabad, India
Company: Amgen
Employment Type: Full-Time
Experience Required: 8+ years in clinical execution with 2+ years in people management/leadership
Amgen is a global biotechnology leader leveraging the best of biology and technology to tackle the world’s most challenging diseases. For over 40 years, Amgen has been at the forefront of innovation, discovering, developing, manufacturing, and delivering breakthrough medicines that improve patient lives worldwide.
The Senior Manager, Centralized Study Support (CSS) will provide strategic and operational leadership to multiple CSS Managers and their teams, ensuring high-quality operational support across clinical programs. This role is responsible for resource alignment, team development, and operational excellence, while supporting the broader objectives of clinical development and organizational priorities.
Team Leadership & Development
Lead, mentor, and provide strategic direction to multiple CSS Managers.
Establish performance standards, development plans, and consistent management practices across all managers.
Monitor functional performance against KPIs, addressing challenges and leveraging opportunities for improvement.
Foster a culture of accountability, collaboration, quality, and continuous learning.
Manager Coaching & Support
Provide guidance to managers on leadership, performance management, and team-building.
Support resolution of complex performance, resourcing, and operational challenges.
Promote transparency and consistent decision-making across the CSS function.
Resource Planning & Program Engagement
Oversee resource allocation across managers’ teams, aligning with clinical program needs.
Identify potential resourcing risks and implement effective mitigation strategies.
Collaborate with Talent Acquisition to ensure timely hiring, succession planning, and capacity optimization.
Stakeholder Collaboration & Communication
Act as senior operational contact for escalations involving CSS teams.
Communicate functional updates, priorities, risks, and successes to senior leadership.
Build strong relationships with cross-functional teams and external partners to ensure study success.
Quality, Compliance & Continuous Improvement
Ensure all team members operate within SOPs, regulatory guidelines, and quality standards.
Lead initiatives to enhance CSS processes, tools, and systems, leveraging automation and AI where appropriate.
Support audit readiness and risk-based compliance measures.
Resource Management Support
Assist the SDRM team with hiring, forecasting, and resource allocation analyses as needed.
Doctorate with 2+ years clinical execution experience, OR
Master’s degree with 6+ years clinical execution experience, OR
Bachelor’s degree with 8+ years clinical execution experience.
Minimum 2 years of direct management experience leading teams, projects, or resource allocation initiatives.
7+ years of experience in the life sciences industry, including 5+ years in biopharmaceutical clinical research.
Proven experience managing multiple teams across clinical functions.
Experience overseeing external vendors such as CROs, labs, or imaging vendors.
Strong leadership, mentorship, and team development skills.
Expertise in clinical trial execution, resource management, and operational risk mitigation.
Experience with study budgets, financial operations, and cost optimization.
Ability to navigate diverse regulatory, cultural, and operational environments.
Exceptional communication and collaboration skills across geographies and time zones.
Strong knowledge of clinical development processes, site monitoring, and regulatory compliance.
Experience implementing continuous improvement initiatives and best practices in clinical operations.
Be part of a global biotechnology leader committed to patient-focused innovation.
Lead cross-functional teams and drive operational excellence in clinical trials.
Access career development opportunities, mentorship, and a collaborative work environment.
Comprehensive total rewards package, including health, financial, and retirement benefits.
Equal Opportunity Statement:
Amgen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Reasonable accommodations are provided to individuals with disabilities to perform essential job functions.
Apply Now to advance your career as a Senior Manager, Centralized Study Support (CSS) and lead high-impact clinical operations in Hyderabad.
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