Senior Technical Writer – Medical Devices
Location: Alameda, California, United States
Category: Medical & Clinical Affairs
Company Overview:
Abbott is a global healthcare leader committed to helping people live healthier, fuller lives across all stages. Our diverse portfolio includes diagnostics, medical devices, nutritionals, and branded generic medicines. With over 114,000 colleagues in more than 160 countries, Abbott innovates to improve patient outcomes, operational efficiency, and overall quality of life.
Role Overview:
Abbott Diabetes Care (ADC) is seeking a Senior Technical Writer to develop structured, user-friendly troubleshooting surveys for medical devices. This on-site, individual contributor role is ideal for candidates with strong technical writing expertise, hands-on experience in process mapping (e.g., Visio), and a solid understanding of medical device operations.
The Senior Technical Writer will collaborate cross-functionally with R&D, Quality, Customer Service, and Product Management teams to ensure surveys are clear, accurate, compliant, and optimized for usability. This role transforms complex technical content into intuitive workflows that support complaint handling, improve customer support, and align with regulatory requirements.
Key Responsibilities:
Develop, maintain, and optimize troubleshooting surveys for medical devices.
Create visual workflows and logic diagrams using Visio or similar tools.
Collaborate with SMEs, engineering, quality, and customer support teams to validate content.
Lead review sessions to ensure survey accuracy and clarity.
Address documentation issues related to complaints, CAPAs, and system integrations.
Partner with IT teams to implement surveys within complaint management systems.
Identify opportunities for process optimization and automation.
Ensure compliance with FDA, ISO, and other regulatory and quality standards.
Maintain version control and documentation integrity.
Report project status and mentor junior writers on best practices and workflow standards.
Required Qualifications:
Bachelor’s degree in Technical Communication, Engineering, Life Sciences, or a related field.
3+ years of experience in technical writing or survey design, preferably in medical devices or regulated industries.
Strong ability to simplify complex concepts for diverse audiences.
Excellent verbal and written communication skills; able to collaborate effectively in team environments.
Exceptional writing, analytical, project management, and organizational skills.
Knowledge of FDA, ISO, CAPA, and complaint handling processes.
Proficiency in Visio or equivalent tools for workflow and process diagramming.
Proficiency in Microsoft Office applications.
Demonstrated leadership and mentoring experience.
Compensation:
Base salary range: $86,700 – $173,300 (location-dependent).
Why Abbott:
Abbott provides career growth opportunities, comprehensive health and wellness benefits, tuition reimbursement programs, and a globally recognized inclusive work environment. The company is committed to diversity, equity, and inclusion, enabling employees to thrive both professionally and personally.
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