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3-5 years
Not Disclosed
1 May 30, 2025
Job Description
Job Type: Full Time Education: B.Sc./M.Sc/B.Pharm/M.Pharm/Life Science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

 

Job Title:

Senior Executive - WFM
Job Code: WFMOMH/SE-W/1342033


Company:

Omega Healthcare Management Services Private Limited


Location:

Bengaluru-II, Karnataka, India


Job Type:

Full-Time


Posting Details:

  • Posted On: 29 May 2025

  • Application Deadline: 12 Jun 2025

  • Number of Openings: 1

  • Grade: 1D

  • Designation: Senior Executive - WFM


Experience Required:

3 - 5 years in relevant domains


Key Skills:

  • BPO

  • MIS (Management Information Systems)

  • Workforce Management (WFM)

  • Service Delivery

  • Transition Management

  • Performance Management

  • Vendor Management

  • Outsourcing

  • Call Centers

  • CRM (Customer Relationship Management)


Job Description:

Not provided in original posting. Based on title and skillset, typical responsibilities may include:

  • Forecasting call volumes and staffing requirements

  • Scheduling and real-time monitoring of workforce

  • Coordination with operations, service delivery, and HR

  • Analyzing performance metrics and providing actionable insights

  • Supporting transitions and onboarding from vendor partners

  • Ensuring SLA adherence and service quality across functions