Senior Executive – Product Surveillance | Vantive | Gurgaon, Haryana
Req #: JR-172879
Employment Type: Full-time
Department: Quality Control
Posted On: 28/05/2025
About Vantive:
Vantive is a global innovator in vital organ therapy with a 70-year legacy in advancing kidney care. Through the integration of digital tools and specialized services, we are enhancing the dialysis experience and expanding into broader organ therapies. At Vantive, we aim to deliver exceptional care flexibility and outcomes, and we're looking for passionate professionals to help us achieve our mission of improving lives through transformative healthcare solutions.
Role Overview:
As a Senior Executive – Product Surveillance, you will be responsible for the effective handling of product complaints and Medical Device Reports (MDRs) across various product lines. This includes initiating, tracking, analyzing, and closing complaints, as well as ensuring regulatory reporting compliance. You will act as a key quality control liaison, supporting continuous improvement and potentially mentoring new team members.
Key Responsibilities:
1. Complaint & MDR Processing:
Initiate and maintain complaint records with accurate documentation.
Collect and analyze complaint information and customer feedback.
Evaluate the reportability of complaints and prepare regulatory submissions such as MDRs.
Coordinate product sample retrieval and determine if investigation is necessary.
Provide timely responses to customers via written and verbal communication.
Ensure complaint closure in accordance with procedural timelines and regulatory standards.
2. Communication & Workflow Management:
Triage internal and external complaint-related communications efficiently.
Manage and escalate workflow issues as required to maintain processing continuity.
Collaborate across teams to ensure thorough complaint evaluation and resolution.
3. Continuous Improvement & Mentorship:
Contribute to process improvement projects and quality initiatives.
Offer training, mentorship, and guidance to newly onboarded team members.
Candidate Profile:
Experience in product surveillance, regulatory reporting, or medical device complaint handling.
Strong organizational and communication skills for multitasking across complaint files.
Knowledge of quality control systems, complaint investigation protocols, and MDR regulatory requirements.
Detail-oriented with a strong sense of accountability and time management.
Ability to work independently while collaborating with cross-functional teams.
Salary: ₹6.5 LPA – ₹9.5 LPA (estimated based on senior executive quality roles in the medical device/pharma sector in Gurgaon)
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