Senior Director – Head of Integrated Clinical System Support
📍 Locations:
London, United Kingdom
Wavre, Belgium
Mississauga, Canada
Vemgal Bangalore Site, India
Stevenage, United Kingdom
Collegeville, Pennsylvania, USA
Warsaw, Poland
🏢 Category: Medical and Clinical
🆔 Job ID: 425846
📅 Posted Date: October 10, 2025
About GSK
GSK is a global biopharma company uniting science, technology, and talent to get ahead of disease. We aim to positively impact the health of 2.5 billion people by the end of the decade, focusing on respiratory, immunology & inflammation, oncology, HIV, and infectious diseases.
We foster a culture where employees thrive, emphasizing ambition for patients, accountability, and doing the right thing.
Job Purpose
The Senior Director will lead Integrated Clinical System Support, overseeing 40+ experts and 100+ clinical systems globally. This role is responsible for:
Driving operational excellence.
Ensuring compliance and user-friendly system landscapes.
Empowering clinical study teams worldwide to deliver studies efficiently and compliantly.
This role is ideal for senior leaders with expertise in operational leadership, compliance, and stakeholder support in complex clinical environments.
Key Responsibilities
Strategy
Lead the strategic vision for a global team of 40+ experts managing 100+ clinical systems.
Design and implement a forward-looking roadmap, including outsourcing and partnerships.
Align support services with technology and business needs, advising on system gaps, consolidation, and decommissioning.
Forecast changes in user demand and data volumes to ensure scalable system and support capacity.
Compliance
Champion a culture of reliability and regulatory excellence.
Ensure compliance with external and internal guidelines, regulations, and policies.
Maintain robust documentation demonstrating system reliability and fitness for purpose.
Architect and execute risk-proportionate Computer System Validation (CSV).
Represent the team in audits and inspections and ensure timely CAPA completion.
End-user Support
Provide world-class support to internal and external users.
Deliver onboarding and capability building for new systems and updates.
Maintain a repository of guides, FAQs, troubleshooting steps, and training materials.
Operate a centralized helpdesk for investigator site users, ensuring rapid issue resolution and continuous improvement.
Administrative Operations
Manage user accounts and access permissions, including periodic reviews.
Define and execute data archiving strategies to maintain system efficiency and regulatory compliance.
Leadership & Team Management
Inspire, coach, and develop a global team.
Foster an environment of empowerment, engagement, and alignment with GCO working principles.
Model GSK values and champion professional growth and high-performance culture.
Qualifications & Experience
Basic Qualifications
Bachelor’s Degree in Life Sciences, Biomedical Engineering, Computer Sciences, IT, or equivalent experience.
Extensive senior leadership experience in clinical operations, systems management, and large matrixed environments.
Deep expertise in GxP, CSV, data security, IT infrastructure, and regulatory compliance.
Proven ability to lead change, technology adoption, and process transformation.
Exceptional stakeholder management, communication, and negotiation skills.
Demonstrated ability to lead diverse teams and drive organizational excellence.
Preferred Qualifications
Master’s Degree, PhD, or MBA.
Work Environment
Hybrid work model.
Inclusion & Accessibility
GSK encourages candidates to request adjustments during recruitment if needed.
Contact: UKRecruitment.Adjustments@gsk.com or 0808 234 4391 (Mon–Fri, 8:30 AM – 12:00 Noon).
Important Notices
GSK does not accept agency referrals without prior written authorization.
U.S. licensed healthcare professionals may require reporting of expenses during the recruitment process in compliance with federal transparency laws (CMS).
Beware of fraudulent job advertisements; only trust communications ending in @gsk.com.
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