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Senior Clinical Admin Coordinator

1+ years
₹3.2 LPA – ₹4.5 LPA
10 July 30, 2025
Job Description
Job Type: Full Time Education: B.Sc./M.Sc./B.Pharm/M.Pharm/Life science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Senior Clinical Admin Coordinator
Location: Bangalore, Karnataka, India
Department: Medical & Clinical Operations
Requisition Number: 2289371

Job Summary:
Optum is hiring a Senior Clinical Admin Coordinator to serve as a key member of the Provider Not Participating (PNP) Team. This role focuses on conducting outreach to healthcare providers who have not submitted requested medical records, with the goal of resolving barriers, enhancing compliance, and supporting audit and quality initiatives.

Key Responsibilities:

  • Conduct outbound calls to providers for pending chart submissions

  • Identify and document reasons for non-participation or record unavailability

  • Educate providers on the medical chart retrieval process and its importance

  • Maintain detailed and accurate documentation of all interactions and outcomes

  • Escalate unresolved issues to the relevant departments or leadership

  • Ensure adherence to all company policies, including work location, shift flexibility, and operational directives

Required Qualifications:

  • Minimum 1 year of experience in international contact centers, healthcare, provider relations, or customer service

  • Strong interpersonal and verbal communication skills

  • Proven ability to handle confidential information with professionalism

  • Proficient in Microsoft Office and CRM or EMR systems

  • Detail-oriented with a proactive problem-solving approach

Preferred Qualification:

  • Associate or Bachelor’s degree

Estimated Salary: ₹3.2 LPA – ₹4.5 LPA