Senior Clinical Admin Coordinator – Medical & Clinical Operations
Location: Bangalore, Karnataka, India
Company: Optum (UnitedHealth Group)
Work Mode: Not specified (likely On-site)
Compensation: Not mentioned in the job description.
Job Summary
Optum, part of UnitedHealth Group, is seeking a Senior Clinical Admin Coordinator to join its Provider Not Participating (PNP) team. This role involves outreach to healthcare providers, medical record retrieval, and process compliance to support audit and quality initiatives. Ideal candidates have a background in healthcare operations, customer service, or provider relations.
Key Responsibilities
Conduct outbound outreach to providers who have not submitted medical records.
Document and investigate reasons for non-participation in chart retrieval.
Educate healthcare providers on the importance and process of medical record collection.
Maintain detailed and accurate outreach records.
Escalate unresolved issues to relevant teams or leadership.
Ensure compliance with company policies, directives, and operational guidelines.
Required Skills & Qualifications
Experience: 1+ years in international contact center, healthcare operations, customer service, or provider relations.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office and CRM or medical record systems.
Proven problem-solving abilities and attention to detail.
Ability to handle sensitive information with confidentiality and professionalism.
Preferred: Associate or Bachelor’s degree.
Perks & Benefits
Opportunity to work with a leading global healthcare organization.
Comprehensive employee benefits and career development programs.
A collaborative and inclusive work culture focused on healthcare innovation.
Company Description
Optum, part of UnitedHealth Group, is a global healthcare services company that combines data, technology, and expertise to improve health outcomes. The company is committed to equitable care, operational excellence, and creating a healthier future for millions of people worldwide.
Work Arrangement
Not explicitly stated. Likely On-site (Bangalore).
Call to Action
If you are passionate about healthcare operations and want to make a meaningful impact, apply now to join Optum as a Senior Clinical Admin Coordinator in Bangalore.
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