Job Title: Senior Associate – Revenue Cycle Case & Escalation Management (Medical Coding)
Job Category: Revenue Cycle Management | Medical Coding | Customer Success | US Healthcare
Location: Chennai, Tamil Nadu, India
Employment Type: Full-Time | Permanent
Job ID: R13855
Experience Required: 3–6 Years
Posted Date: November 19, 2025
ThePharmaDaily.com is hiring for a Senior Associate – Revenue Cycle Case & Escalation Management (Medical Coding) role with a leading global healthcare technology organization. This position is ideal for experienced US healthcare medical coding and revenue cycle professionals who thrive in resolving complex client escalations and driving operational excellence.
As part of the Revenue Cycle Case & Escalation Management (RCCEM) team, you will act as the final escalation point for high-impact and sensitive cases. Your expertise in medical coding and revenue cycle workflows will directly influence product improvements, client satisfaction, and overall revenue performance.
Manage complex revenue cycle and medical coding escalations to resolution using CRM tools such as Salesforce
Maintain proactive and transparent communication with internal teams and external clients
Provide actionable feedback to improve service delivery, product performance, and client outcomes
Investigate root causes of escalations using available tools, reports, and data sets
Identify trends, quality gaps, and workflow inefficiencies impacting case volumes
Recommend and support process improvements to reduce escalations and enhance client sentiment
Develop structured action plans with clear timelines and priorities
Coordinate cross-functional tasks and resources to ensure timely resolution
Anticipate risks or blockers and proactively implement mitigation strategies
Lead team discussions and knowledge-sharing initiatives on escalations and best practices
Mentor peers on effective escalation handling, stakeholder communication, and case management
Support peer development through coaching, feedback, and call shadowing
Bachelor’s degree or equivalent professional experience
Certified Professional Coder (CPC) or equivalent medical coding certification
3–6 years of experience in US healthcare revenue cycle management, medical coding, billing, or claims operations
Strong understanding of US healthcare workflows or demonstrated ability to learn complex healthcare systems quickly
Strong customer-centric mindset with empathy and advocacy
Excellent written and verbal communication skills
Advanced analytical skills with the ability to interpret large data sets and identify trends
Proven problem-solving capabilities with a structured and outcome-driven approach
Expertise in ICD-10, CPT, and HCPCS coding systems
Solid understanding of medical terminology, anatomy, and physiology
Strong project management skills, including planning, prioritization, and alignment
Proficiency in Excel and business productivity tools (Smartsheets, Google Workspace, SharePoint)
Ability to work independently while effectively collaborating across teams
Work at the intersection of medical coding, revenue cycle management, and customer success
Gain exposure to high-impact client escalations and strategic product insights
Collaborate with cross-functional global teams in a fast-growing healthcare technology environment
Develop leadership, analytical, and escalation management expertise
Contribute to building scalable solutions that improve healthcare access and financial sustainability
This organization is a global healthcare technology leader committed to simplifying healthcare delivery through innovative IT solutions and expert services. With a strong focus on accessibility, quality, and sustainability, the company fosters a collaborative, inclusive culture where employees are empowered to learn, grow, and make a meaningful impact.
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