Quality Specialist III
Date Posted: June 3, 2025
Location: Bangalore, India, 560064
Company: Teva Pharmaceuticals
Job ID: 62189
Who We Are
At Teva, we’re united by a single mission: to make good health more affordable and accessible, helping millions around the world live healthier lives. Operating in nearly 60 countries, we are the leading global manufacturer of generic medicines, and many of our products are listed as essential by the World Health Organization. With over 200 million people relying on our products each day, we're constantly striving for innovation and improvement—powered by our people.
The Opportunity
As a Quality Specialist III, you’ll play a critical role in processing, investigating, and closing product quality-related complaints. This position requires hands-on complaint handling expertise, excellent communication skills, and a strong understanding of pharmaceutical quality standards. You’ll also contribute to ongoing improvement initiatives and support global audits—all while working night shifts in a hybrid model.
How You’ll Spend Your Day
Complaint Handling:
Receive, trend, log, and coordinate the return of samples related to product quality complaints.
Process complaints received via phone, email, and online platforms.
Handle voice-based communication (incoming and outgoing calls) with Teva’s US-based customers.
Lead by example when processing live complaint calls.
Subject Matter Expertise & Oversight:
Serve as an SME for QAS Intake team complaint processes.
Provide guidance to QAS employees to ensure adherence to SOPs and Work Instructions.
Conduct end-of-day reviews to validate the documentation and justification of high-profile complaints.
Support & Continuous Improvement:
Assist with internal and external audits/inspections involving the QAS team.
Provide complaint data, deviation reports, and volume metrics as required.
Identify automation and process optimization opportunities and present business cases with data-driven justification.
Your Experience and Qualifications
Must-Have:
Bachelor’s or Master’s degree in Pharmacy (B. Pharm / M. Pharm) or relevant MSc (if meeting role criteria).
1–4 years of experience in complaints handling or a similar role.
Excellent written and verbal communication skills in English.
Willingness to work permanent night shifts (6:30 PM to 2:30 AM IST) and handle calls during US business hours.
Preferred/Bonus Skills:
Understanding of product quality complaints, adverse events, deviations, root cause analysis (RCA), CAPA, and TrackWise (not mandatory).
Familiarity with cGMP and US Code of Federal Regulations (CFR).
Experience in a regulated market is advantageous.
Work Conditions
Shift: Night (6 PM – 3 AM IST)
Work Model: Hybrid (3 days in office, 2 days WFH)
Reports To: Senior Manager, Commercial Quality
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