Company
Labcorp
Job Title
Quality Reviewer I
Location
Bangalore Site
Bangalore
Work Schedule
40 hours per week
Monday to Friday
Rotational shifts
Role Summary
Labcorp is seeking a Quality Reviewer I to support quality compliance, process improvement, and operational excellence within its Bangalore operations. The role focuses on quality checks, compliance monitoring, CAPA support, customer issue resolution, and continuous improvement initiatives.
Key Responsibilities
Quality Control & Compliance
QC Review Activities
Perform quality checks (QC) for assigned teams
Provide timely feedback to associates and managers
Ensure compliance with departmental SOPs and Work Instructions
QC Reporting & Tracking
Assist QC Lead in:
Preparing QC trend analysis reports
Updating escalation trackers
Maintaining quality records
Quality Improvement
Identify process gaps causing quality issues
Recommend corrective steps to improve compliance
Support teams in preparing:
CAPA (Corrective and Preventive Action) responses
Standardization
Ensure consistency in following standard procedures across teams
Customer & Operational Support
Issue Resolution
Monitor customer complaints, issues, and concerns
Support timely resolution and escalation management
Continuous Improvement
Participate in process improvement initiatives
Collaborate with team members to improve workflow quality and efficiency
Service Understanding
Develop understanding of:
Different service clusters
Client-specific requirements
Operational processes
Problem Solving
Manage operational changes and issues with minimal supervision
Seek guidance for highly complex situations when required
Minimum Qualifications
Education
Bachelor’s degree or equivalent qualification
Preferred Qualifications
Experience
Minimum 2 years of experience in one or more of the following:
Quality review environment
Medical technology
Medical science
Clinical trial processes
Pharmaceutical industry operations
Required Skills & Competencies
Customer Focus
Understand client needs and expectations
Deliver responsive and quality-focused support
Innovation & Improvement
Provide constructive feedback
Suggest process improvement ideas
Scientific & Process Excellence
Follow established SOPs
Seek guidance to improve work quality and compliance
Teamwork & Collaboration
Work effectively with peers and leadership
Cooperate and communicate professionally
Results Orientation
Demonstrate urgency and accountability
Prioritize tasks effectively
Utilize available resources efficiently
Technical & Professional Skills
Organizational Skills
Strong planning and problem-solving capabilities
Attention to detail and quality accuracy
Collaboration
Ability to work independently and within teams
Strong initiative and proactive mindset
Computer Skills
Proficiency in:
Windows
Microsoft Word
Microsoft Excel
Work Environment
Quality-driven operational environment
Requires multitasking, compliance monitoring, and collaboration
Focus on continuous improvement and customer satisfaction
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