Process Associate – Medical & Clinical Operations
Location: Mumbai, Maharashtra, India
Company: Optum (UnitedHealth Group)
Work Mode: Not specified (assume On-site with possible shift flexibility)
Compensation / Salary: Not disclosed in the job description
Job Summary
Optum, a UnitedHealth Group company, is seeking a Process Associate in Mumbai to support healthcare operations with a strong focus on investigations, fact finding, HIPAA compliance, documentation review, and data analysis. If you are detail-oriented, excel with MS Office (Excel, Word, PowerPoint), and can collaborate across multidisciplinary teams to enhance healthcare outcomes, this role is for you.
Key Responsibilities
Conduct investigations with evidence gathering, fact finding, and analytical rigor.
Ensure compliance with company policies, dynamic work directives, and HIPAA confidentiality standards.
Identify and interpret documentation and medical record forms to support operational decisions.
Collaborate effectively with diverse professional teams to meet business goals.
Work occasional off-hours or alternative shifts as business needs evolve.
Produce high-quality, accurate outputs leveraging MS Office tools.
Maintain strong attention to detail, organization, and timeliness in all deliverables.
Required Skills & Qualifications
Education: Any undergraduate or postgraduate degree (excluding Medical Science and Life Science graduates).
Compliance: Working knowledge of HIPAA and protected health information (PHI) handling.
Tools: Proven proficiency with MS Excel, Word, and PowerPoint.
Core Skills: Strong written and verbal communication, documentation assessment, basic analytics, time management, and teamwork.
Work Style: Self-motivated, detail-oriented, and able to meet deadlines in dynamic environments.
Preferred Qualifications
Prior experience in the healthcare domain (operations, analytics, claims, compliance, investigations, or similar).
Perks & Benefits (as typically offered by Optum/UnitedHealth Group)
Inclusive work culture focused on health equity and environmental responsibility.
Comprehensive professional development and career growth opportunities.
Competitive corporate benefits (details provided during the hiring process).
Company Description
Optum, part of UnitedHealth Group, is a global healthcare leader delivering technology-enabled care, data-driven insights, pharmacy benefits, and operational solutions that help millions live healthier lives. The organization is committed to health equity, inclusion, and sustainable impact across the healthcare ecosystem.
Work Arrangement
Not explicitly stated. Assume On-site (Mumbai) with potential for alternative/rotational shifts based on business needs.
Call to Action
Ready to make a measurable impact in global healthcare operations? Apply now and join Optum’s mission to connect care, optimize health outcomes, and grow together.
High-Intent SEO Keywords to Weave Into Your CMS Tags/Schema
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