Onsite Training Associate
Company: athenahealth
Location: Atlanta, Georgia, United States / Boston, Massachusetts, United States / Remote USA
Job Type: Full-Time
Experience: 2+ Years (Training / Healthcare / EHR / Implementation)
Qualification: Bachelor’s Degree or equivalent experience
Salary Range: $54,000 – $92,000
Job Overview
athenahealth is seeking an Onsite Training Associate to support client onboarding and training for its athenaNet platform.
The role focuses on delivering onsite and remote training, supporting client “go-live” implementations, and ensuring effective adoption of athenahealth products. It requires strong communication, customer engagement, and the ability to manage extensive travel while working in dynamic client environments.
Key Responsibilities
Client Training & Go-Live Support
Facilitate client go-live experience and act as a subject matter expert for athenaNet.
Provide onsite and remote training during implementation phase.
Support mock go-lives and pre-live preparation activities.
Deliver one-on-one and classroom-style training sessions.
Customer Support & Engagement
Guide clients to adopt best practices and optimize workflows.
Provide ongoing coaching and support to healthcare providers.
Build strong client relationships and ensure customer satisfaction.
Training Delivery & Content
Prepare and review training materials.
Execute contracted training engagements and deliverables.
Adapt training methods based on audience needs.
Operational & Travel Management
Manage frequent travel schedules and logistics independently.
Travel across the United States for onsite client engagements.
Handle dynamic schedules and last-minute travel changes.
Cross-Functional Collaboration
Work with Coaching and Training Services teams.
Coordinate with internal stakeholders to support implementation.
Assist other athena staff as a resource during client engagements.
Required Skills
Training & Communication
Strong training delivery and presentation skills.
Excellent verbal and written communication.
Ability to adapt communication to different audiences.
Customer-Focused Approach
Strong relationship-building and influencing skills.
Ability to guide clients toward optimal product usage.
Problem-Solving & Adaptability
Ability to work in fast-paced and unpredictable environments.
Strong decision-making and problem-solving skills.
Flexibility in handling changing priorities.
Technical & Industry Knowledge
Working knowledge of healthcare revenue cycle or EHR/EMR systems.
Understanding of healthcare workflows and client environments.
Operational & Travel Readiness
Ability to travel up to 90% across the U.S.
Valid driver’s license and ability to drive long distances.
Comfort with extended onsite work and travel schedules.
Preferred Qualifications
Experience in healthcare training or implementation roles.
Exposure to athenaNet or similar healthcare platforms.
Experience working with hospitals or physician practices.
Key Competencies
Client training and onboarding
Healthcare system implementation
Customer engagement and support
Communication and presentation
Time management and adaptability
Travel and operational flexibility
About the Company
athenahealth is a healthcare technology company that provides IT solutions and services to improve clinical and financial outcomes for healthcare providers.
The organization focuses on simplifying healthcare processes and enabling providers to deliver high-quality patient care through innovative digital solutions.
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