Medical Information Specialist
Location: Pune, Maharashtra, India
Job Type: Full-time
Department: Customer Service
Job Family: Medical & Regulatory Affairs
EVERSANA is a global leader in next-generation commercialization services to the life sciences industry. With more than 7,000 employees worldwide, we serve over 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies.
Our culture is built around our shared mission to create a healthier world, supported by our cultural beliefs and commitment to diversity, equity, and inclusion. We are proud to be recognized as a Great Place to Work globally.
We believe our employees are our greatest strength and are committed to cultivating an inclusive, innovative, and patient-centric environment.
As a Medical Information Specialist within the Medical Information Contact Center (MICC), you will play a vital customer-facing role, supporting the safe and effective use of pharmaceutical products. You’ll be responsible for providing timely, accurate, and evidence-based medical information to healthcare professionals (HCPs), patients, caregivers, and payers.
This role includes responding to medical inquiries, documenting adverse events (AEs), handling product complaints (PCs), and supporting medical writing and regulatory compliance across multiple therapeutic areas and products.
Respond to unsolicited medical inquiries from HCPs, payers, patients, caregivers, and consumers across multiple channels (phone, email, CRM, chat, etc.).
Research and critically evaluate medical literature to create high-quality, evidence-based responses.
Document adverse events and product complaints accurately and in compliance with FDA post-marketing regulations and internal SOPs.
Draft medical narratives for AEs and PCs, as well as custom responses to medical inquiries.
Collaborate with Regulatory Affairs, Quality Assurance, and other departments to manage product quality-related issues.
Maintain up-to-date knowledge of client-specific products, therapeutic areas, and regulatory guidelines.
Ensure accurate and compliant documentation and deliver excellent customer service.
Support diversity, equity, and inclusion by modeling inclusive behaviors and proactively managing bias.
Perform additional duties and project work as assigned.
Pharm.D, M.Sc., B.Pharm, M.Pharm, or any degree in Life Sciences.
Strong clinical background.
Excellent verbal and written communication skills in English (fluency required).
Demonstrated expertise in documentation, scientific research, and customer interaction.
Ability to work across multiple therapeutic areas and manage multiple inquiries effectively.
Experience in Medical Information Contact Centers or the pharmaceutical industry.
Understanding of FDA adverse event reporting regulations and medical safety terminology.
Knowledge of Microsoft Office, CRM platforms, telephony systems, and Medical Information databases.
Prior exposure to therapeutic areas such as Oncology, Immunology, Neurology, Cardiology, or Rare Diseases is a plus.
Patient Minded – I act with the patient’s best interest in mind.
Client Delight – I own every client experience and its impact on results.
Take Action – I am empowered and empower others to act now.
Grow Talent – I own my development and invest in the development of others.
Win Together – I connect passionately with anyone, anywhere, anytime to achieve results.
Communication Matters – I create transparent, thoughtful, and timely dialogue.
Embrace Diversity – I create an environment of awareness and respect.
Always Innovate – I am bold and creative in everything I do.
Be cautious of fraudulent job offers misusing the EVERSANA name. We never request personal information or payment for training or application fees during the hiring process. Report any suspicious activity and always apply via our official careers page.
At EVERSANA, we believe that diversity drives innovation. We are committed to being an Equal Opportunity Employer. We celebrate all identities including race, gender, age, ability, sexual orientation, religion, and more. Everyone’s perspective matters, and inclusion is everyone’s responsibility.
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