Location: Pune, Maharashtra, India
Department: Customer Service
Job Family: Medical & Regulatory Affairs
Employment Type: Full-time
EVERSANA is a global leader in next-generation commercialization services for the life sciences industry. With a workforce of 7,000+ professionals, we partner with more than 650 clients, including biotech start-ups and established pharmaceutical companies. We are driven by a shared vision: to create a healthier world.
We take pride in our:
Certification as a Great Place to Work across the globe
Commitment to diversity, equity, and inclusion
Culture shaped by innovation, collaboration, and a patient-first mindset
Join us and make a difference.
As a Medical Information Specialist in the Medical Information Contact Center (MICC), you will serve as a key point of contact to address medical inquiries, handle adverse events (AEs) and product complaints, and support medical writing initiatives for multiple pharmaceutical products and therapeutic areas. This role requires strong clinical knowledge, communication skills, and the ability to critically evaluate scientific literature.
Respond to inquiries from HCPs, patients, caregivers, payers, and others about pharmaceutical products via phone, email, CRM, chat, etc.
Evaluate and interpret scientific literature to provide evidence-based, non-promotional, and balanced medical responses.
Identify and intake adverse events and product complaints, ensuring accurate documentation in line with regulatory standards and internal SOPs.
Support handling of product quality issues by coordinating with relevant internal departments (e.g., QA, Regulatory Affairs).
Maintain therapeutic area knowledge and client-specific product expertise.
Ensure high-quality documentation and delivery of exceptional customer service.
Create and assist with writing of Medical Information content such as:
Scientific Response Documents (SRDs)
Custom Response Documents (CRDs)
Frequently Asked Questions (FAQs)
Collaborate with medical writing teams to draft and update standard responses.
Participate in scientific booths at medical congresses as needed.
Participate in on-call rotations as assigned.
Support process improvements, training initiatives, and competitor research.
Handle miscellaneous projects and assist with other assigned tasks.
Advanced degree in healthcare (e.g., PharmD, MPharm, MBBS, etc.)
Pharmacist license preferred
Prior experience in pharmaceutical industry or Medical Information contact center
Knowledge of FDA regulations and post-marketing safety reporting
Proficient with tools such as Microsoft Office, telephony systems, CRM platforms, and Medical Information databases
Ability to:
Critically evaluate and summarize scientific data
Navigate multiple therapeutic areas (Oncology, Hematology, Rare Diseases, Immunology, etc.)
Communicate clearly across written and verbal channels
Manage multiple inquiries efficiently and professionally
Prior experience with medical inquiry documentation, medical writing, and/or scientific literature review is a plus
Positive Attitude: Enthusiastic, supportive, and energizing to peers
Communication: Clear, confident, and collaborative in conveying complex ideas
Innovation: Creative in solving problems and improving processes
Integrity: High ethical standards and accountability
Team Collaboration: Works effectively across departments and client teams
Patient-Focused: Always keeps the end-user (patients and HCPs) in mind
Patient Minded – I act with the patient’s best interest in mind
Client Delight – I own every client experience and its impact on results
Take Action – I am empowered and empower others to act now
Grow Talent – I own my development and invest in others
Win Together – I passionately connect to achieve results
Communication Matters – I speak up with transparency and thoughtfulness
Embrace Diversity – I create an environment of inclusion and respect
Always Innovate – I am bold and creative in everything I do
EVERSANA is aware of fraudulent job offers falsely representing our brand. We never ask for fees or personal financial details at any stage of the hiring process. If in doubt, confirm job offers via our official careers page.
We are an Equal Opportunity Employer that values different perspectives and lived experiences. Diversity is not just race or gender—it includes age, disability, orientation, religion, and more. We strive to create an inclusive culture where every employee feels welcomed and empowered.
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