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    Medical Information And Adverse Event Intake Specialist

    Iqvia
    2+ years
    Not Disclosed
    Remote
    10 Aug. 21, 2024
    Job Description
    Job Type: Full Time Remote Education: B.Pharm/ M.Pharm/ B.Sc/ M.Sc/ Any Life Science Graduate Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Join the IQVIA Safety Operations Team

    At IQVIA, our Safety Operations team plays a vital role in designing, building, and executing end-to-end safety solutions for major pharmaceutical companies worldwide. We are an international, diverse team with ‘safety hubs’ in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA. New team members are supported by a nurturing management team, collaborative colleagues, and a clear career ladder, providing ample opportunities for growth and success.

    Position: Medical Information and Adverse Event Intake Specialist (Estonian and English Language)

    Location: Home-Based / Hybrid / Office-Based (Your choice)

    Role Overview:
    As a Medical Information and Adverse Event Intake Specialist, you will be at the forefront of Patient Safety, engaging directly with Health Care Professionals (HCPs) and patients. This highly visible role is essential to our core mission of ensuring patient safety. You will provide key medical information call center services and process safety and product quality information, helping to optimize the safety profiles of products across various therapeutic areas.

    Key Responsibilities:

    • Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs (excluding commercial sales support).
    • Process Lifecycle safety operational data, including data entry, coding medical terminology, generating queries, performing quality control, driving case closure, and coordinating translations.
    • Receive and document incoming telephone calls and emails reporting safety data.
    • Foster a positive, collaborative environment within the Lifecycle safety team, provide training, and mentor less experienced team members.
    • Provide regular feedback to the operations team manager and Customer Delivery Manager (CDM) on project metrics and challenges.
    • Collaborate with the Project Manager by proactively identifying issues, proposing solutions, and providing technical support, reports, and metrics.
    • Participate in training and working groups to implement new initiatives and process efficiencies within the Lifecycle safety process service offerings.

    Qualifications:

    • Bachelor’s Degree in a Life Science field is required.
    • Excellent written and verbal skills in both English (C1 minimum) and Estonian (C2/native).
    • Experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc.) is a plus.
    • Exceptional attention to detail and accuracy, maintaining consistently high-quality standards.
    • Ability to manage multiple projects simultaneously, organize workload effectively, and manage competing priorities.
    • Strong organizational and time management skills.

    About IQVIA:
    IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We are committed to pushing the boundaries of human and data science to create the biggest possible impact – helping our customers create a healthier world. Learn more at https://jobs.iqvia.com.

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