Medical Communications Position at EVERSANA
Location: Home Office (Ideally in Poland, Ireland, UK, Italy, Portugal, or Spain)
Employment Type: Full-time
Company Overview
At EVERSANA, we proudly hold the title of a Great Place to Work globally. Our vision is to create a healthier world, supported by a dedicated team of over 7,000 employees. We provide next-generation commercialization services to the life sciences industry, serving more than 650 clients, from innovative biotech startups to established pharmaceutical companies. Our unique skills and talents come together to make a meaningful impact every day. Join us!
We value diversity and prioritize improving patient lives worldwide. Our inclusive culture thrives on collaboration and reflection, seeking team members who are not only skilled but also deeply committed to our mission. We are EVERSANA.
Position Summary
The Medical Communications role is vital in building credibility and strengthening relationships with healthcare providers, patients, and industry clients. This home office-based position involves delivering industry-leading services, including call center staffing, responding to product information requests, identifying and documenting adverse events, and medical writing.
Essential Duties and Responsibilities
Translation: Translate English documents to the target language and vice versa, delivering responses verbally or in writing.
Inquiry Response: Triage and respond to drug information inquiries from healthcare professionals and patients.
Information Dissemination: Provide drug information verbally or in written correspondence.
Adverse Events Reporting: Identify adverse events and product complaints, ensuring compliance with regulatory requirements and internal SOPs.
Writing Skills: Utilize writing skills to create narratives for adverse event reports and custom responses.
Quality Complaint Coordination: Engage with Quality Assurance, Regulatory Affairs, and other departments for quality-related complaints.
Research and Evaluation: Evaluate medical literature to develop information for healthcare professionals.
Miscellaneous Projects: Involvement in market research, system development, and sales training projects.
Medical Writing: Handle on-call responsibilities as assigned.
Other Duties: Perform additional tasks as required.
Job Expectations
Customer Service: Maintain and improve service quality at the Medical Communications Call Centre.
Workplace Flexibility: Home office or European hub office.
Working Hours: Full-time, with a rotating schedule that includes weekends and potential night shifts.
Metrics Contribution: Support process improvements impacting call centre metrics.
Travel: Up to 10% as required.
Qualifications
Minimum Knowledge, Skills, and Abilities:
Education: Life Sciences or healthcare degree or equivalent.
Experience: Strong clinical background with excellent verbal and written communication skills.
Language Proficiency: C1 level English and fluency in Spanish with strong translation skills.
Preferred Qualifications:
Education: Advanced degrees (Pharma D / M Pharma) or related fields such as MSc in Life Sciences or healthcare.
Experience: Background in call centers, medical information, or the pharmaceutical industry, including medical writing.
Technology Proficiency: Computer skills in Microsoft Office and familiarity with Medical Information Management Systems.
Positive Attitude: Exhibits energy and a genuine interest in others, uplifting team morale.
Communication Skills: Ability to articulate ideas effectively and motivate team participation.
Innovative Thinking: Transform creative ideas into effective solutions for company performance.
Integrity: Demonstrate professionalism, credibility, and ethical behavior.
Additional Information
Cultural Beliefs:
Patient Minded: Always prioritize the patient's best interests.
Client Delight: Take ownership of client experiences.
Take Action: Empower yourself and be accountable.
Embrace Diversity: Foster awareness and respect.
Grow Talent: Invest in personal and team development.
Win Together: Collaborate passionately to achieve results.
Communication Matters: Promote transparent and thoughtful dialogue.
Always Innovate: Be bold and creative in all endeavors.
Beware of fraudulent job offers claiming to be from EVERSANA. We will never ask for personal information or payment during recruitment.
Diversity, Equity, and Inclusion are essential to our success. We are an Equal Opportunity Employer, welcoming individuals from diverse backgrounds who are passionate about improving patient lives and driving innovation in healthcare.
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